Your Job
Have you reviewed your duties and responsibilities? What are they?
What is the job description I received during orientation
How are you involved in the organization's Performance Improvement program?
What is a performance improvement?
Medication delivery workflow with nursing, ops and pharmacy
What is emergency contact and DNR
List 2-3 patient rights.
Right to complain,
Refuse care or treatment,
Be informed in advance about care/service to be provided,
Participate in care plan development,
Confidentiality and privacy of PHI,
Choose a healthcare provider,
Know their financial responsibilities,
Informed of one's responsibilities.
Where are patient's rights located in the Welcome Packet
When was the last fire and natural disaster drills conducted?
Be familiar with when it was last conducted (drills should be done annually) and the results of the drill (e.g., where do you report to? Are you allowed to leave instead and go home?)
How are patients notified of delivery times?
What are the patient's initial telephone assessment and scheduling call
What infection control procedures do you follow in your day to day tasks?
What is handwashing
What is PPE
What is CSP's infection control policy
How often does the Performance Improvement Committee meet?
When doe QMC meet - Quarterly
QMC - Quality Management Committee
List 2-3 patient responsibilities.
1) patient provides accurate medical and contact information and any changes
2) patient notifies the treating provider of participation in the services provided by the organization
3) patient maintains any equipment provided, if applicable, and
4) patient notifies the pharmacy of any concerns about the care or services provided.
What is the timeline for handling complaints?
All patient complaints acknowledged within 5 calendar days, and resolved within 14 days.
Patients receive safety information in the Patient Welcome Packet
How do you protect patient confidentiality/PHI in the office?
What is minimizing my computer screen
What is a computer privacy screen
What is not using personal cell phones with patient information
What is communicating with CSP teams or email
List 2-3 Performance Improvement activities that are monitored and reviewed.
DNR
Emergency Contact
Medication of delivery
Timeliness of Documentation
Medication orders and compliance
What do you do if you're on the phone with a patient and suspect they are being abused/mistreated?
What is reporting to VP of Nursing and Compliance Officer
What are adult protective services
What is a mandated reporter
What is patient safety
What is the timeline for handling incidents?
Incidents that resulted in hospitalization or death must be investigated within 24 hours. All other incidents shall be investigated within 72 hours.
What do you do if the organization cannot meet the needs of a patient?
If our pharmacy cannot fulfill a prescription, we will promptly refer the order to other pharmacies in the community.
Do you receive competency assessments? How often?
what is on-hire and annually competency
Who is responsible for the overall management of patient incidents and complaints?
The Compliance Officer - Phuong Nguyen
What do you do if a patient doesn't speak English?
What is CSP's language number?
Do you have the CSP's language number
Who is the patient's appointed translator
How often is the fire extinguisher checked?
Internal inspections occur monthly and a third party inspection is conducted annually.
If we cannot fulfill a prescription, what is the timeframe for notifying the physician and/or referral source?
The prescribing physician and/or referral source will be notified within 5 days if an order cannot be filled.
Do you receive education and training?
What topics are covered? (List 2-3)
What is Relias
What is pharmaceutical edcuation and training
How are recalled products handled?
What is CSP's product recall policy?
What is a product lot number
How does the organization meet patient needs during a disaster/emergency?
What is CSP's AIC Emergency Preparedness Plan.
How does the organization handles calls received by patients after hours?
The pharmacy provides 24-hour, 7 days per week telephone service to our patients. Calls for clinical consultation or questions are to be transferred from a non-clinical staff person to a pharmacist. If the pharmacist is not immediately available at the time of the call, they are to respond to clinical communications within 30 minutes.
All after hour calls are logged to record necessary information, including patient name, telephone number, and concern or question; and actions taken. The on-call log form is reviewed daily and filed on the On Call Log.
How are prescribers verified?
Prescribers are verified through applicable state medical boards, DEA, OIG, and NPI Registry to ensure the validity of prescriptions.