Circulation
Reference
RA
Resources
LEAP
100

The number of items you can check out on a resident card

What is 100?

100

This is a conversation to help patrons find information

What is The Reference Interview?

100

The meaning of RA

What is Readers Advisory?

100

The meaning of ILL and platform that the ORL uses

What is Inter-Library Loan and Illume?

100

A patron would like to get a library card. This is the first thing you should do in LEAP

What is look up the patron to see if they already have a card?

200

The age at which you are eligible for an adult card

What is 13?

200

Examples of print resources found in branch reference collections

What are Encyclopedias, Dictionaries, Atlases, Directories? 

200

Name 2 Terms to use when “book-talking”

What is Story & Plot, Characters, Setting, Language, Length and Format?

200

Definition of ILS and name of the system used at ORL

What is Integrated Library System and Polaris (LEAP)?

200

You have a patrons account open when they tell you they want to update their address. Clicking on this tab allows you to make edits

What is Registration?

300

The length of time feature films can be borrowed

What is 14 days?

300

Define WORLD

What is Welcoming | Open-ended | Restate/Rephrase | Listen | Do!

300

Type of questions for gathering information

What is open-ended?

300

This Library system is like the front door to a house

What is the PAC- Public Access Catalogue or BiblioCommons?

300

You click on this tab to open the part of the record where you can put an item into damaged

What is Details?

400

These are three items that are considered "acceptable" proof of address

What is:

BC ID/ Drivers license

Health card

Utility bill / piece of processed mail

Insurance documents...

400

Name the type of question that can be answered quickly with a few resources

What is Ready Reference?

400

Name a good resource for finding author or title read-a-likes

What is Novelist OR BiblioCommons?

400

The name of a search using AND, OR, NOT

What is Boolean Searching?

400

This is indicated when the patron account tab has an amount in blue

What is a credit on their account?

500

This is the process by which we move materials between branches when they are overcrowded/ non circulating

What is Reallocation?

500

Name a quick evaluation tool for assessing websites?

What is ABC - Accuracy, Bias, Currency?

What is The CRAAP test - Currency, Relevance, Authority, Accuracy, Purpose?

500

The system to use when searching with a patron

What is the Public Access Catalogue or BiblioCommons?

500

The name of a popular library e-book/audiobook app

What is Libby?

500

This contains information about a single copy of a book in the catalogue

What is the Item Record?