Show:
Installation
Recovery
Startup Process
Symptoms & Fixes: Recovery
Bonus
100
What are the general requirements to install OS X Mountain Lion 10.8 on an Apple computer: Mac OS Firmware? Memory? Available Space?
Mac OS: 10.6.8 or later Memory: 2GB Available Space: 8 GB
100
True or False: OS X Recovery lets you repair disks or reinstall OS X without the need for a physical install disc.
True, OS X Recovery lets you repair disks or reinstall OS X without the need for a physical install disc.
100
What are the three stages, in order, of the OS X Mountain Lion Startup Process?
1.) Hardware 2.) Firmware 3.) Software
100
Upon startup, Mac fails to progress past blank gray screen or displays a folder with a question mark:
1.) Reset NVRAM 2.) Start from recovery partition
100
How do you install Lion or Mountain Lion on all of your personal authorized Macs?
Sign-in to your Apple ID account and re-download the OS by selecting it in the "Purchases" list.
200
Where can Migration Assistant be found in OS X?
Utilities Folder During the initial setup of a new Mac For PCs, Windows Migration Assistant v1.0.1 must be downloaded.
200
As an ACMT certified technician, when would you use OS X Recovery? Please list at least 5 reasons.
1.) Reinstall OS X Mountain Lion 2.) Verify, repair or erase the hard drive 3.) Set up and install a new copy of OS X Mountain Lion 4.) When you have a Time Machine backup that you want to restore. 5.) Use Safari to browse the Apple Support website when the computer is problematic. 6.) Troubleshoot the network you are connected to when the computer is problematic 7.) Utilize troubleshooting procedures that involve entering command lines in Terminal 8.) Set a firmware password
200
This is a special way to start up an Apple device when troubleshooting, initiated by holding the shift key as the Mac starts up.
What is Safe Boot?
200
Recovery HD does not appear in Startup Manager. Option key is held down at startup. Startup disk is displayed, but Recovery HD is missing. What is the resolution?
If a firmware password or FileVault 2 is been enabled, do not use Startup Manager. Recovery HD will not appear. Instead, hold down Command-R at startup.
200
What requirement(s) do you need to run Time Machine?
Requires an additional hard drive or Time Capsule.
300
"Some features of Mac OS X are not supported for the disk (volume name)" appears during installation. When does this message appear?
1.) The disk you are installing on is a RAID volume. 2.) The disk has a non-standard Boot Camp partition setup.
300
True or False: Apple ID can be used to reset a user's login and password if FileVault is enabled.
False, Apple ID can not be used to reset a user's login and password if FileVault is enabled. FileVault encrypts your data and makes it easier to clean data off your Mac. If FileVault is enabled, it acts as a secondary line of defense to protect your data. This is why Apple ID can not be used.
300
When you press the power button, the Mac provides power to the logic board and performs a quick check of the hardware. This check resides in read-only memory (ROM) of the computer. This hardware check is called.....
What is the power-on self test (POST)?
300
Disk Utility doesn't show Recovery HD. User reports they are unable to locate the Recovery HD in Disk Utility. What is the issue?
Recovery HD is a hidden partition. It will not appear in Disk Utility.
300
Press N during startup.....
What is NetBoot?
400
Please name 5 of the 8 Apple devices, including minimum year requirements, that OS X Mountain Lion may be installed on.
iMac: Mid 2007 or newer MacBook: Late 2008 Aluminum, or Early 2009 or newer MacBook ProMid/Late 2007 or newer MacBook Air: Late 2008 or newer Mac Mini: Early 2009 or newer Mac Pro Early 2008 or newer Xserve: Early 2009
400
A customer’s MacBook Pro freezes after login. She would like to research Apple Support articles about this issue. She has no other way to access the Internet. How can she do this?
1.) Startup from OS X Recovery. 2.) Choose Get Help Online from the Recovery menu.
400
1.) A Mac displays a flashing folder at startup. 2.) Another Mac displays a prohibitory sign at startup. What are these startup disk issues?
1.) It is unable to find a startup disk that contains boot file. 2.) The Mac is not compatible by the installed version of OS X.
400
Startup Stage: Login window doesn't appear. Mac is set to log in automatically, but does not. What is the resolution?
1.) Go to System Preferences > Users & Groups. 2.) Select Login Options. 3.) Verify that Automatic login is turned on.
400
Press Option-Command-P-R until you hear startup sound a second time.
What is Reset NVRAM?
500
Justin has OS X Lion installed on his Mac mini (Mid 2007). The computer is equipped with: 2.0GHz Intel Core 2 Duo processor 2GB of memory Over 50GB of available hard drive space Can he upgrade to OS X Mountain Lion?
No, Justin cannot upgrade to OS X Mountain Lion. The Mac mini (Mid 2007) is not supported by OS X Mountain Lion. Although a Mac will run OS X Lion, it may not run OS X Mountain Lion. Carefully check to confirm that the Mac is an OS X Mountain Lion supported model and meets the required specifications.
500
Please name the tools that are available fro the MacOS X Utilities window:
1.) Restore From Time Machine Backup 2.) Reinstall Mac OS X 3.) Get Help Online 4.) Disk Utility
500
Please identify the meaning of the following error tones: - 1 tone, a 5-second pause, repeat - 1 long tone when holding down the power button
- No RAM installed - Firmware upgrade in process.
500
Login Stage: Before completely starting up, Mac stops responding. User can log in, but OS X Mountain Lion stops responding before the Mac has completely started up. What is the resolution?
Try suppressing login items by deleting them in system preferences.
500
Press Command-R during startup
What is Recovery System?