OneNote
What tab provides details on cases to escalate?
How long is our lunch break?
This search is used to find an application with the consumers email address
What is Consumer search
This is the Subscriber management search that provides enrollment details for internet.
What is ACP subscriber Management
This application May require subscriber to resolve an Eligibility error
What are D Applications
This tab provides step by step instructions on how to perform an application search in SNOW
What is searching in SNOW/Application search
What are the three steps for reporting an early departure?
Report in "request more emails" channel that you are "clocking out, please reassign emails"
Call the attendance line to report your early departure
If you need to discuss medical conditions or symptoms for your absence or low performance - please reach out to leave administration.
This tab is used to search a consumers application with PII
This is the Subscriber management search that provides enrollment details for Phone service.
What is Subscriber management
Subscribers will not be required to upload documentation to resolve any errors on this recertification application
What is R-Applications
What tab provides a break down of ACP and Lifeline applications?
What is Lifeline vs ACP - Types of applications
What is the name of the policy that sets the guidelines on how to properly track your time worked?
What is time recording policy
This base gives access to all KB articles in SNOW
What is Homepage/Knowledge Base
What tab on NLAD contains the tribal lands edibility verification ?
What is Tools and Resources.
How many robo calls can a subscriber receive during the recertification process?
What is up to three robo calls
What is the name of the tab that contains the following information " The stakeholders email address handle is the name of a service provider. Example first.last@verizon.com"
What is service provider emails.
What date did the new customer service expectations go into effect?
February 3rd 2023
USAC provides up to date changes on this base very Friday at 3 pm Est.
What is Weekly Updates
This look up is used to Confirm whether a subscriber is eligible to receive a device.
What is device eligibility look up
When consumers have these two applications they CANNOT be used to complete a benefit transfer.
What is a R and D application
This tab contains a snap shot of the rejection reasons
What is lifeline email handling/Error Codes
What are the four low or zero tolerance behaviors?
1. Inclusion of PII
2. Deleting emails
3. Unprofessional Behavior
4. Resolving with out a response
This knowledge base provides all email templates
What is Email Processes/Templates
What is the search process if you receive a "Multiple subscribers were found using this search criteria. Search again using more subscriber information or use Subscriber ID/Phone Number." Error?
Searching with the consumers phone number. If we cannot find enrollment with the phone number, we use the Detailed subscriber look up.
This FCC form is mailed to consumers who need to complete a Recertification.
What is FCC form 5630