ACQ JEOPARDY

App Fallout

100

Mismatch information between Atlas and new application

What is a dedup.

200

 cannot be notated in Almanac or processed by ACQ

What is CIP Exception

300

 cross-references the information you input with various creditors that report to the credit bureaus.

What is Innovis

400

Indicates to us that we need to process additional identity checks

What is CIP Verification/Lexis Nexis ID

500

Run SSN in Atlas to find CIF to find this application

What is Joint Owner

Account Opening

100

The first disclosure during account opening

Rates Discolsure

200

The number of accounts you can open at on time over the phone

What is 5

300

The first step in account opening

What is Does applicant meet requirements ?

400

Information we need to make sure is correct for current customers before taking an application

What is address, phone, number, email, citizenship status, employment status,

500

Who we email if Profile exists and Profile in Inactive status and subject

What is [e-mail] and Inactive CIF

Joint Owner

100

always comes through as inactive CIF

What is joint owner fallout?

200

When a customer calls in to add a joint owner an agent needs to complete these two things

What is perform 2nd level verification and add a priority note confirming 2nd was completed

300

Advise applicant to readd joint owner via self service when only this needs updated

What joint owner ssn?

400

you use this to search for joint owner application in almanac

CIF

500

What account owner must fill out if they were locked out of their account center after attempting to add a joint owner

joint owner form

Money Movement

100

Limits are subject to a combined incoming/outgoing limit of up to $???? per 30-day rolling period for each Account Center registered owner.

What is $300,000

200

Cashback debit accounts have this limit for total of all external transfers?

Up to $10,000.00 total of all external transfers for all accounts belonging to the account owner.

300

You must call to request this type of no cost money movement

Official check

400

This option is a fast easy way to move money out of a DB account, moves funds electronically to and from a db account (takes 2-4 bus days)

ACH

500

This option allows customers to electronically move larger sums of money from their DB acct to an external account

Outbound wire transfer

Rates

100

WHICH PROCEDURE ASSIST WITH PROMOTION HANDLING FOR NEW  & EXISTING ACCOUNTS?

WHAT IS PROMOTION BONUS INQUIRY & DISPUTE DEPOSITS/ RETAIL BRANCH PROCEDURE

200

WHAT PROCEDURE PROVIDES THE RATE DISCLOSURE AND REQUIREMENTS FOR QUOTING RATES?

WHAT IS QUOTING INTEREST RATES DEPOSITS/ RETAIL BRANCH PROCEDURE

300

WHAT JOB AID STATES, IF CUSTOMER HAVE NO MONEY MOVEMENT OR THE SAME TERM THEN INSTRUCTIONS WILL BE CARRIED OUT AFTER THE GRACE PERIOD END AND NO ACTION NEEDED?

WHAT IS MATURITY INSTRUCTIONS DEPOSITS JOB AID

400

When Quoting MM rates, what required information must be included?

• Annual Percentage Yield (APY) must be stated in full with initial quote before using APY.
• APYs must be rounded to the nearest one-hundredth of one percentage point (.01%) and expressed to two decimal places.
• As of Date and APY must be clearly communicated.
• Rates are variable and subject to change.
• If tiered rates are offered, quote rates for all tiers. 
• If amount or balance is unknown, both rates must be provided. 

500

When quoting quoting existing non ira cd's, what are the required information that must be included.

• Annual Percentage Yield (APY) must be stated in full with initial quote before using APY.
• APYs must be rounded to the nearest one-hundredth of one percentage point (.01%) and expressed to two decimal places.
• As of Date and APY must be clearly communicated.
• Include CD term at time of maturity.
• If CD in grace period, quote rate at time of maturity.