Whats in the Toolbox
XOE
Xfinity Order Entry
ITG
Interactive Troubleshooting Guide
CXSO
Customer Experience Strategy and Operations
ASR
Account Setup and Review
IVR
Interactive Voice Response
ECM
Enterprise Case Management
RPA
Robotic Process Automation
XGIE
Xfinity Growth, Innovation and Experience
ACP
Affordable Connectivity Program
RACI
Responsible, Accountable, Consulted, Informed
BAM
Box Availability Matrix
ICR
Intelligent Call Routing
DXP
Digital Experience and Platforms
APPD
Autopay and Paperless Discount
CPNI
Customer Proprietary Network Information
ABT
HDMI
High Definition Multimedia Interface
APEX
Assisted Product Experience
COAM
Customer Owned and Managed
SMS
Short Message/Messaging Service
ACSR
Advanced Customer Service Representative
API
Application Programming Interface
GTO
Global Technology Organization (f.k.a CXT/TPX teams)
CRE
Custom Rules Engine
Comcast
Communication and Broadcasting