Chapter 1-2
The three models of communication.
What is linear, interactive, and transactional.
The process of selecting, organaizing, and interpreting information from our senses.
What is perception?
An established, coherent set of beliefs, attitudes, values and practices shared by large group of people.
What is culture?
When one person misperceives another’s verbally expressed thoughts, feelings or beliefs.
What is missunderstanding?
What is communication.
The ability to view yourself as a unique person distinct from your surrounding environment and to reflect on your thoughts, feelings and behaviors.
What is self-awareness?
An individuals characteristic way thinking, feeling and acting, based on traits enduring motives and impulses that he or she possesses.
What is personality?
When stereotypes reflect rigid attitudes toward groups and their members.
What is prejudice?
Taking in only bits and pieces of information that are immediately salient during an interpersonal encounter and dismissing the rest.
What is selecting listening?
The overall value. Positive or negative, that we assign to what we see.
What is self-esteem.
The three types of feedback?
What is linear, interactive and transactional?
The way to calm down by counting slowly to 10 when someone says or does something that makes you angry.
What is the Jefferson Strategy?
The six primary emotions.
What is Surprise, Joy, Disqust, Anger, Fear and Sadness!
The five step process of listening?
What is receiving, attending, understanding, responding and recalling.
Short term emotional reactions to events that generate only limited arousal; they do not typically trigger attempts to manage their experience or expression.
What is feelings.
The three influences in communications.
What is gender, culture and sexual orientation?
Your self-esteem is formed by 2 mental standards. The first being your ideal- self.
What is self discrepancy theory?
The three layers of self.
What is peripheral, intermediate and central?
The five functions of listening.
What is listening to comprehend, discern, analyze, appreciate, and support ?
Taking in only those bits and pieces of information that immediately salient during an interpersonal encounter and dismissing the rest.
What is Selective listening?
Public Area, Blind Area, Hidden Area and Unknown Area are examples of?
What is the Johari Window?
The six primary emotions.
What is surprise, joy, disgust, anger, fear, sadness.
Guidelines for when, where and how to manage emotion displays appropriately.
What are display rules?
The five types of speech acts ?
Representative, Directive, Commissive, Expressive and Declarative.
Occurs when people deliberately use uninformativr, untruthful, irrelevant, or vague laungage for the purpose of misleading others.
What is deception?