Which do you think is the best way to answer the phone at work?
A) By saying Hello!
B) By saying your name
C) By saying your name and your department company
D) By saying the name of the company
c: By saying your name and your department company
When you want to know who is calling you, which of these is formal, which is informal, and which sounds rude?
A) Who is that?
B) Who are you?
C) Who is calling, please?
FORMAL C: Who is calling, please?
INFORMAL B: Who are you?
RUDE A: Who is that?
Which of these do you think would be the best way to reply when someone on the phone says "Can I speak to (your name)"?
A) That is me
B) Speaking
C)Yes, I am
D) This is he / she
D) this is he/she
Which of these is the most formal way to introduce the subject of your phone call?
A) I want to talk about the sales conference in March
B)I am calling in connection with the sales conference in March
C) Let's talk a out the sales conference in March
B) I am calling in connection with the sales conference in March
How should Alberto Costa introduce himself for the first time on the phone?
A) It is Alberto Costa
B) I am Alberto Costa
C) My name is Alberto Costa
C) My name is Alberto Costa
Which of these would you say when you want to find some information on your computer while you are on the phone?
A) Wait while I get it on my computer, please
B) Just a moment while I get it up on the screen
C)I'm just bringing up your details
B & C are correct
just a moment while I get it up on the screen
I'm just bringing up your details
How should Lucia Falcone introduce herself on the phone to someone who already knows her?
A) This is Lucia Falcone
B) I am Lucia Falcone
C) It is Lucia Falcone here
A and / or C
This is Lucia Falcone
It is Lucia Falcone here
What should you say when you don't understand something?
A) What?
B) Could you repeat that, please?
C) I'm sorry, but I don't know
B: Could you repeat that, please?
When you ask someone to wait on the phone, which is quite formal, which is informal, and which would you probably never say?
A)Could you hold for a minute, please?
B) Hang on!
C) Wait, please
Formal: A (Could you hold for a minute, please?)
informal:C (Wait, please)
Never: B (Hang on)