True or False: There is a complimentary shuttle available for guests to travel to and from the resort to the hotel of Waikoloa Village.
True.
100
What is the 45 day fee?
A $50 discount given at Point of Sale for agreeing to book dates within 45 days. Credit Card automaticallly charged $50 if no dates are booked on 46th day.
100
What are the three reasons we will "WALK" a guest for their tour?
1. Overbooked
2. Intoxication
3. Language Barrier
200
Where is Grand Vacation Spa located?
Las Vegas- On the Blvd.
200
What is the age requirement for children to participate at the activity center for property 45?
3 Years old and out of diapers
200
How long until a guest can travel on a Hawaii pacakge?
21 days
200
What is the high season fee for Myrtle Beach on a 3/2 and a 4/3?
3/2 - $159
4/3- $199
200
Define package kick
Package sold and refunded on the same day.
300
Which property & property number in NYC has a restaurant and bar onsite?
161- NY Hilton.
300
What four things/services cannot be found in Las Vegas?
Slot Machines/Gambling
Rollaway bed
Balconies
Room Service
300
How much is parking and internet at Kings Land?
Complimentary
300
What are the weekend fees for NYC and what days do they include?
$99 for Thursday, Friday, Saturday check-ins
300
What form of ID do we not accept?
Power of Attorney
400
Occupancy for a hotel at Grand Pacific Palisades
2
400
Describe New York Elevated Rewards (Destination Dollars) and details of participation.
Gift certificates given in $25 increments up to $150.
Can be used at participating vendors.
No cash value
Cannot be used for parking or other incedentals
Expire at Checkout.
400
What airports do guests fly into for each island?
Oahu- Honolulu
Big Island- Kona
400
What is the fee for reinstating an expired package?
$29.95
400
What are the terms and conditions of a Spend the Night on Us?
Rebate Certificate in $100 or $200 amounts
Good for 6 months.
Good for future one night stay
Brand specific
Mail in receipt within 30 days
Recieve check within 6-8 weeks
Cannot be replaced if lost or stolen
500
Where are guests touring for the following cities:
1. Las Vegas
2. New York
3. Myrtle Beach
4. Orlando
1. Elara, On the Blvd
2. West 57, HGVC Club
3. Anderson Ocean Club
4. Parc Soleil
500
What are the standard stay durations for each package?
Orlando- 4/3
Myrtle Beach- 3/2, 4/3
NYC- 3/2
Las Vegas- 3/2, 4/3
Park City- 3/2
Carlsbad- 3/2
500
What size rental car is pre-gifted with the Waikoloa package?
Mid-size
500
What is the policy for non-owners traveling on a package for the second time in a year?
Same location- 12 months
Different location- 6 months
500
What is a quinella?
Friends or family traveling on separate packagest to the same destination at the same time.