Tech Library
This is the confluence page we would reference to find installation guide PDF's
What is Technical Library
This is how far out the install date is, before we can move to Future Install?
What is 60 days
This is the system we use to configure connection codes?
What is NOS
This is section we would find the datasheet for the CPF50 in North America
What is CPF50 (NA)
This is the field we should NEVER put the future install date in?
What is the Planned Install Date
We enable this to make the connection live
What is status
This is the sub section we would find the list of required pictures for the CP6K
What is Construction Signoff Form
This is the full name of the macro we use to make notes for Future Install cases
What is B2B-NA-ACT-ENG-Future Install Case Update
We select from this to determine how connections are approved in the system
What Auto-approve
This how much energy the CP4000 can deliver up to per charging port?
What is 22.2 kW
This is what we can move the case to is the customer states that the stations will not be installed for more than a year from the time the case was opened?
What is Closed
This is what we use to identify the type of organization?
What is org category
This is category in the Technical Library we can find the PDF for Control Access to Station how to guide?
What is NOS How To Guides
These are three things we need to do when the customer states that they will reach back out to us when they are ready
What is:
We should attempt to get an approximate install date and put that in the Actual Install Date field
Let the customer know that we will reach out if we do not hear from them within that timeframe for an update
Set task reminder for a few days before that date to reach back out for an update
We use this to add additional fields for identification, like employee ID or Building assignment
What is Request Additional Info