Attention
What is one thing you can do to be more present?
Put away distractions like:
a hand held device
a book
a schedule
What does paraphrase mean?
Not allowing the speaker to finish their thoughts completely before responding is called what?
Interrupting
People make me, save me, change me, raise me. What am I?
Money.
How much eye contact should you maintain?
About 50% to 75%. You do not want to stare but you don't want to look the other way either.
What does paraphrasing help do in a conversation?
What does it mean to judge?
What has many keys but can’t open a single lock?
A piano.
What can you do with your mouth to show interest?
Give as example of a clarifying question:
"What do you mean by that?"
"What do you mean?"
Why is it important to not judge what the speaker is saying?
What can go up but can't go down?
Your age.
Lean in slightly with arms uncrossed with a slight smile.
Why is it helpful to summarize the speaker's main points?
To ensure you and they are aligned or on the same page.
What should you focus on when active listening, understanding the message or your response to the message?
Understanding the message
What has a head and a tail but no body?
A coin.
Demonstrate a nonverbal cue and a verbal cue to show you are listening.
Nodding your head occasionally while saying something like "I see" or "Mm-hmm"
How would you summarize the following:
"My neighbor found a cat with 4 kittens under a car the other day. She has them at her house now and said I could come by a see them. I want to adopt one but it might be hard to know which one to pick"
When should you offer advice to the speaker?
If they ask for advice or if you ask them if they want your advice and they say yes.
What is harder to catch the faster you run?
Your breath.