Components
During a performance conversation, a manager starts mentally preparing their response while the employee is still speaking.
Which key component is being compromised?
What is Giving Undivided Attention?
An employee shares a long explanation. The manager replies with a solution immediately.
Which active listening technique should have happened first?
What is Summarizing or Paraphrasing before problem-solving?
An employee says:
“I’m overwhelmed.”
The manager responds:
“We’re all busy right now.”
Which key component is missing?
What is Acknowledging Feelings / Empathy?
During team meetings, employees regularly share ideas and concerns. Leadership listens carefully but never acknowledges the input or acts on it.
Which element of a healthy workplace culture is being undermined in this situation?
What is Psychological Safety?
During a conversation, an employee says they are “fine,”
but they avoid eye contact, cross their arms, and speak quietly.
What skill from active listening is required from the listener in this moment?
What is Recognizing Signals through Nonverbal Communication?
A manager meets with an employee to review a complex task. The employee carefully paraphrases and summarizes the instructions, showing they understood. However, when the task is executed, it does not meet expectations.
Which active listening technique could the employee have used to ensure clearer understanding and successful execution?
What is Asking Clarifying Questions?