Consumer Fees/Services
Fee for a sheet of temporary checks.
$5.00
If a business mbr wants to have their bookkeeper added to an online banking profile, what would you discuss with the member and who would you get them in contact with?
What are the 3 types of 'Partner Accounts'? ...And what are the benefits to having one?
Partners in EDUCATION, HEALTH, and PROTECTION
0.25% discount on personal loans
Free checks every 6 months
Free gift every 6 months
What is the minimum balance to have in the total of all business accounts in order to have the monthly fee waived?
$250.00
What qualifies a member to be eligible for QUICKCASH?
Must be a primary mbr
Must have online/mobile banking
Must be a mbr for 90 days
90 days of direct deposit history
Overdraft fee for an item $24.99 or less.
Overdraft fee for an item $25 or more.
$5
$25
If a business member talks about the fees they get from SquareCash who should you connect them with?
HEARTLAND
What is the minimum to open an IRA?
None, there are however minimums to open IRA CD's.
This type of account would be great for the local baseball team.
Community Checking
What are a few things you should do before calling the loan queue?
Verify the member
Discuss the purpose of the loan
Ask GOOD questions specific to the loan they're inquiring about.
A member comes in to do a deposit and talks about their fun travel plans coming up next month. 1) What should you alert them to do? 2) What are the 2 ways they can do this?
1) Alert them that they need to put in a travel notification to ensure their card works
2) Let them know they can either call you or do it right from their online banking app
If a business member needs any easier way to onboard new employees and handle payroll who should you connect them with?
PAYCHEX
Peace of mind, the ability to save money, and the convenience of having additional services; are all benefits of having what account?
ACP
This type of account is what's needed to hold client funds for attorneys.
IOTA Interest On Trust Accounts
If someone is looking to apply for a HELOC who do we call?
If someone is looking to apply for a HELOAN who do we call?
HELOC is a something that our loan consultants can take care of through their queue.
HELOANS are handled through mortgages, so Brian would take those.
Mobile banking allows consumers to deposit how much per check/per day?
$60,000.00
What are some benefits of Treasury Management?
50 free ACH txn/mo
OLB wire origination $10/ea domestic $30/ea international
User entitlements
What is the max a member can deposit per day or per check via mobile deposit?
$60,000 per day or per check
Why would a business member want an Analysis Checking?
Business members who regularly incur fees may want to attempt to offset some of those costs through the analysis checking. They will receive an 'earnings credit' based on the investable funds (or average funds on deposit) in order to receive credit to offset. Ex: EC of $225 and incurred $250 in fees the member only owes $25
What are some features and benefits of the Business Mastercard?
No annual fee | Cash back on all purchases | Interest rate is the same for cash adv and purchases | Free additional cards for employees | Peace of mind knowing they can have quick access to funds | Saves money
TRUE OR FALSE
Our online/mobile banking only allows you to see accounts that you are the primary member on.
FALSE
If a member deposits more than $20,000.00 in cash per month, what is the fee that we assess for all cash deposits over that amount.
$0.25 per $100
No, that's because that child must have been 13 and have a checking account allowed by the parent/guardian. Since Ally is only 12, she'd have to wait till she was 13 in order to have a checking account and then we can set up the saving for GOOD option.
Describe what Heartland, Paychex, and Treasury Management does. What are the differences between each, and an example of a referral for each of them.
Heartland - merchant services
Paychex - payroll & HR
Treasury Management - OLB and Check Scanners
True or False.
We have a docusign application for business credit cards.
True.