acronyms
what is SMART goals?
specific , measurable, achievable, realistic, time
what year was the soda and hot dog combo introduced?
1985
what are the three types of employees?
high performer
standard performer
low performer
what are the 3 goals checklist ?
Aligned with location goals
Aligned with costco’s mission
SMART goals
what is GRIP ?
goals, roles , information, people
what are the 4 communication styles?
Bold
Expressive
Sympathetic
Technical
when you delegate you give ?
responsibility
authority
accountability
what are the roles checklist?
Defined roles
defined responsibilities.
what do we do to keep cost low ?
No-frills, low-cost operations
Great products & quick turns
control shrink
what are the four levels of competency?
unconsciously competent
consciously competent
consciously incompetent
unconsciously incompetent
What is the information checklist?
operating procedures
facilities and materials
data
money and time.
what is the Code of Ethics?
obey the law
take care of our members
take care of our employees
respect our suppliers
reward our shareholders
What are the two spectrums of dominance and expressiveness?
High Dominance and Low Dominance
High Expressive and Low Expressive
What is the people checklist?
trust
support and recognition
coaching
team work agreements
job skills
respect.
what are the Six Rights of Merchandising?
1: The Right Merchandise
2. the Right Place
3. The Right Time
4 The Right Quantity
5 The Right Condition
6. The Right Price
what is the difference between high personal involvement and low personal involvement ?
high involvement is directly engaged and interpersonal communication.
Low is distant and removed and low amount of interpersonal communication