Traits & Process
True or False: The trait approach and authentic leadership work the same way as adaptive leadership
What is: False
Explain the holding environment
What is: the place where adaptive work is conducted and where people can address the challenges in front of them
"Comfort zone"
True or false: Adaptive Theory is follower-centered
True or false: Encouragement pushes people to function at their best
What is: True
What is: Lack of appreciation
Student organizations, company mergers, merit pay, and health and safety are all examples of
What is: Places that adaptive leadership would be beneficial
What is:
- Problems in the workplace, community, or self
- Clearly defined problem with known solutions
- Look at the leader to resolve a problem
The major criticism of adaptive leadership
What is: very limited empirical research has been done to test the claims of adaptive leadership
Tone of voice, posture, gestures, and facial expressions are all examples of
Percent of people who would work harder with an appreciative manager
What is: 81%
Heifetz published this book on adaptive leadership in 1994
What is: Leadership Without Easy Answers
Explain what getting on the balcony means
What is: stepping out and finding a different perspective amid a challenging/stressful situation
Pygmalion Effect
What is: A Greek myth about a sculptor who carved a beautiful woman statue, fell in love with it, and asked the goddess Aphrodite to bring it to life; Aphrodite granted his prayers.
2 of the 3 questions that leaders ask when being open/receptive to feedback
What is:
• How effective have we been in creating a culture in which peers recognize each other?
• What are some positive examples of this, and how can we publicize them throughout the organization?
• Are there ways to be more intentional about noticing people who are doing “the right thing”—that is, showing commitment to shared values—and making sure their actions are visible to the rest of the team and organization?
What is: Adaptive leaders understand that a supportive environment is needed and facing a problem straight on will help adapt more successfully by being able to distinguish fantasy vs reality, resolve internal conflicts, and learn new attitudes/ behaviors
Explain archetype 4 work avoidance
What is: People avoid addressing difficult issues by staying within their comfort zone or by using divisionary methods.
This other approach holds a central purpose in helping followers
What is: There isn't one!
We use this instead of the "Feedback Sandwich" technique (explain)
What is: Constructive feedback
Start by explaining the reason for feedback. Show care for personal well-being and performance. Share how feedback has been helpful in your career. Ensure the person wants feedback; it reduces defensiveness.
3 ways you can get to know your constituents in person and 2 ways you can get to know them virtually
What is: Walk halls and plant floors regularly, meet with small groups frequently, and visit associates, suppliers, and customers often.
Connecting virtually: Have private conversations about recent wins & monitor social media for colleagues' feedback.
Give an example in which one would use one of the four different biases
What is: Paul makes the decision!!!
What is:
1. Get on the balcony
2. Identifying the adaptive challenge
3. Regulate distress
4. Maintain disciplined attention
5. Give the work back to the people
6. Protect leadership voices from below
The full names of the presenters are
What is: Lalaina Costanzo and Kennedy Richard
Three reasons why the essentials are important
What is:
1. Uplift people’s spirits and arouse the internal drive to strive.
2. You stimulate their efforts to reach for higher levels of performance and aspire to be faithful to the visions and values of the organization.
3. You help people find the courage to do things they have never done before.
6 ways Leaders Encourage the Heart
What is:
• Giving clear feedback and reinforcement are provided.
• Maintaining positivity
• Recognizing and rewarding contributions to the vision and values.
• Being spontaneous and creative in expressing gratitude.
• Valuing saying "thank you" in various ways.
• Increasing trust by being open and disclosing about yourself.
• Using verbal recognition in front of peers.
• Giving visible awards like certificates, plaques, and tangible gifts.
• Asking how people are feeling.
• Taking them out for coffee.
• Acknowledging extra efforts
• Allocating time to recognize achievements.
• Creating opportunities for sharing exceptional efforts.
• Immediately thanking and praising those who exhibit excellence.