Collections
When can you request the full balance from a customer after being repossessed?
After their 2nd Repossession
what source of heat do we use in the recon portion of the shop?
used eng oil
What is a Quick Up and where do you add it?
Phone Lead, CRM
What company handles the 401K / IRA Services?
Edward Jones
If a customer totals their vehicle and their collision deductible is at $1000. How much do they owe us to close their account?
$500, CPI would cover the other $500.
what is the correct order to applying a payment?
Any PD Amount
CPI
Repair loan
Payment
What is the name of the company who makes and programs keys for service?
Lockout pros
What does BDC stand for?
Business Development Center
What day and time does payroll auto run if not previously approved.
Tuesdays 10am
What is the name of the company for CPI?
Berkshire Risk Services LLC
How much is the admin fee for a car in impound?
How many days can we arbitrate a car purchased from CarMax?
5 Days
After how many days do you change a lead to out of market?
75
What day of the week does AEX purchase loans from Auto Express of Hamilton
Tuesday
Name 5 of Joshs Companies
Auto Express, AEX Credit Services, Auto Express Service, JS Recovery, J&L Residential Rentals
Goal for current percentage at close on Friday?
83
what is the name of the road that runs in front of the service shop?
Romona Lane
How many days does an online auction have to supply us with the title for a new purchase?
30 Days
Name 5 auctions we purchase vehicles from
CarMax, Manheim, ACV, Openlane, Adesa,
How much can a repo driver earn by finding a vehicle that is not tracking and not at any given addresses?
$70
How do you add repo fee to skipped account
post charge off adjustment
what is the name of our eng shop?
Engine technologies
What is the tax rate in Preble County?
7.25%
Relating to bankruptcy, what is the difference between a discharge and a dismissal?
Dismissal - Failure to complete bankruptcy
Discharge - Completed bankruptcy
What is an ISO search and what does it stand for?
Berkshire can search for any open 3p insurance claims
Insurance Services Office