What are always related according to person-centered case management approach?
100
The first phase of case management
What is assessment
100
Case managers meet multiple needs through a single point of access with one location for service delivery.
What is one-stop comprehensive services?
100
speaks on behalf of clients when they are unable to do so, or when they speak but no one listens
What is an advocate?
100
premature problem solving
giving advice
overreliance on closed questions
rushing to fill silence
What is are common interviewing pitfalls?
200
Directs the individualized treatment plan
What is the strengths assessment
200
Used to ethically gather information from outside sources
What is a release of information
200
Helper
Family
Peers
Client
What are options for who takes responsibility in case management?
200
the case manager links the client with needed services, and once their needs are clear, the CM in this role helps the client choose the most appropriate service and negotiates the terms of service delivery
What is the broker?
200
This response is a restatement of the main idea of what the client has just said. It is often shorter and can be a summary of the client's statement.
What is a paraphrase
300
Housing/Sense of “home”
Transportation/getting around
Financial/insurance
Vocational/educational
Social supports, intimacy, spirituality
Health
Leisure time, talents, skills
What are the 7 life domains assessed in the strengths assessment
300
The client
What is the primary source of information?
300
these are directed and focused, with a form or a set of questions that elicit specific information usually guiding them.
What are structured interviews?
300
the case manager works with other professionals and agency staff to ensure that services are integrated and to expedite service.
What is the coordinator?
300
Occurs when the interviewer forms a favorable or unfavorable early impression of the other person, which then biases the remainder of the judgment process.
What is the halo effect?
400
Designed to be an ongoing, flexible document
What is the personal wellness/recovery plan?
400
Relevant Facts and Available Information
What are two aspects to examine in revisiting the assessment phase?
400
Statements that describe a state, condition, or intent. A brief statement of intent regarding where the person wants to be at the end of the process.
What are goals?
400
therapist role where the case manager maintains a primary relationship with the client and his or her family
What is the counselor?
400
Provides a summary of the work with the client from eligibility assessment through the end of services and aftercare
What is a purpose of the case file?
500
Done through advocacy and linkage (consider naturally occurring resources first)
What is implementation?
500
Used to identify client placement into levels of care.
What is the DSM-5 diagnostic manual (+ASAM criteria for substance use disorders).
500
1. The best information available related to care for a specific problem or issue
2. Professional’s judgment
3. Patient’s beliefs, values, preferences and worldview
What are the 3 aspects of evidenced-based practice that makes it a collaborative effort?
500
Goal is to make clients self-sufficient by helping them determine their strengths, find alternatives to their current situations, and learn to solve their own problems.
What is the problem solver role?
500
connects the client with a resource within the agency structure or at another agency.