Show:
VSN Select Hotels
Travelex
Resort Credits
Waitlist
VSN Select
Benefits
100

Where in the Vistana website can Owners find the VSN Hotels information?

In the Cruises, Hotels and More Widget

KAs: 

VSE Cruises, Hotels, & More // VSE VSN Select Hotels Transaction Flow and General Information // VSE VSN Select Benefits General Information 

100

What is the cost for a Travel Protection plan?

Plan costs $188 or 20,000 StarOptions

KA VSE Travel Insurance Policy Information // VSE Travel Insurance with StarOptions 

100

What is the Resort Credit conversion value?

Every 9,000 StarOptions will give the Owner $110 in Resort Credit

KA VSE Resort Credit General Information

100

True or False: Owners have to confirm the booking within 24 hours after the waitlist has been fulfilled.

False

KA VSE Waitlist General Information

100

True or False: Only Executive, Presidential and Chairman Owners have access to the VSN Select Benefits?

False, all Owner Benefit Levels have access to Select Benefits.

KA VSE VSN Select Benefits General Information

200

What type of StarOptions are eligible to book a Select Hotel?

  • VOI StarOptions
  • Restricted StarOptions
  • Banked StarOptions
  • Bonus StarOptions

KA VSE VSN Select Benefits General Information

200

An Owner booked a reservation arriving 12/14/2025. They used the remaining current use year StarOptions plus some banked StarOptions expiring in 2025 and just a few borrowed StarOptions. What use year Travel Protection policy they need to purchase to protect that up-coming reservation?

A total of three policies: 2023, 2025 and 2026

VSE Travel Insurance Policy Information

200

Complete the sentence: Resort Credits may only be canceled as a result of the...

... cancellation of the associated reservation.

KA VSE Resort Credit Cancellation

200

Do all Owners may request to be placed in a Waitlist?

No, waitlists are available only for Presidential and Chairman Owners

KA VSE Waitlist General Information

200

True or False: Eligible Current Use Year StarOptions can't be used for future travel if the reservation is confirmed prior to the deadline

False, they can be used for future travels

KA VSE VSN Select Benefits General Information

300

An Owner is calling to cancel a Hotel reservation booked with StarOptions, what would you advise?

  • Advise the Owner that hotel reservations are a final transaction
  • StarOptions used are non-refundable and will not be returned to the account
  • Any additional cancellation penalties will be determined by the specific policy of the hotel as specified in the offer
  • Contact our dedicated VSN toll free service line (844) 840-1581 or (407) 903-4455.

VSE VSN Select Hotels Cancel Policy

300

What VSN benefits are not covered by Travelex?

  • Marriott Bonvoy Conversions
  • VSN Cruises
  • II Cruises
  • Owner Event Cruises

KA VSE Travel Insurance Policy Information

300

What are the Sheraton properties that participate in Resort Credits?

  • Sheraton Vistana Villages (SVV)
  • Sheraton Vistana Resort (VRO/SVR)
  • Sheraton Desert Oasis (SDO)
  • Sheraton Steamboat Resort (SSR)
  • Sheraton Kauia Resort (SKR)

KA VSE Resort Credit Participating Resorts

300

What is the timeframe a Waitlist can be requested?

Waitlist can only be requested 8 months – 61 days prior to the requested arrival date

KA VSE Waitlist General Information

300

What type of VOIs are not eligible for VSN Benefits?

  • VOIs purchased through an unauthorized resale
  • HOA Resale offer
  • VOIs not enrolled in the VSN

KA VSE VSN Select Benefits General Information