Issues
If an issue’s status is __________, no decision has been made yet and action is possibly required from the claimant in to process the issue.
New/Pending
To add employer information to an add claim, you will need to click on _____.
Add Separating Employer
Not enough wages during the base period
Non-Valid Claim
Sunday of the week in which the claim was filed.
Effective Date
Claimants who have a reduction in hours will need to file a ______________.
Partial Claim
The __________ is a database about individuals who have been listed as hired within a given time frame.
New Hire Directory
When adding employers to a claim, focus on the employer(s) listed in the _____ section.
Base Period/Lag Employer(s)
All benefits have been paid on the claim
Exhausted
Unable to receive benefits due to a decision on the claim.
Disqualified
How long does a claimant have to work for an employer in order for them to be considered liable?
30 days/240 hours
If all steps have been completed and the issue is older than ___________ from the establish date, you will place the issue on the CO Spreadsheet.
21 days
The character of service for a military employer will always be _____.
Honorable
Number of weeks eligible to receive benefits.
Duration
Sufficient wages in the base period.
Valid Claim
__________ is a way to help try to detect and reduce fraud. It provides alerts for suspicious calls to be escalated and reviewed.
PinDrop
What do you click on to begin the issue removal process?
Claims and Issues
________ are employers who are not required to pay quarterly unemployment taxes and are given the option of paying the UI taxes after the claim has been filed.
Reimbursable Employers
Claimant who lives in a border state and commutes to Virginia to work.
Commuter
When you need to speak to the person on the other end of the call to introduce the claimant to them.
Warm Transfer
__________ is a label or code to describe the outcome, purpose, or actions taken during a call.
Disposition Code
When resolving an issue what Decision do you select?
Non-Issue
If the claimant has worked for the railroad for _____, they will need to try to file with the railroad UI system before filing in Virginia.
One Year or More
Claim year has ended.
Expired
When we do not need to be part of the 2nd leg of the call.
Cold Transfer
Total amount of benefits eligible for.
Maximum Benefit Amount