Buzz Words
Location information that has a reasonable likelihood of allowing first responders to reach the physical location where the call was placed. This is sometimes referred to as a "Dispatchable" Location.
What is Actionable Location Data?
When trying to find a street name or common place in CAD and you aren't getting the right options to return from your search.
What is the "sometimes less is more" best practice?
This is the single most important piece of information to obtain and verify.
What is the address of the emergency?
This tool can help verify a caller's location when they are unsure.
What is the CAD map?
The ________ button will open a window where you can view all the ANI/ALI data captured and gives you the ability to send them to the map to help with address verification.
When someone calls 911 from a mobile phone, the call is routed to the nearest PSAP, and the call taker receives:
The caller's phone number
The location of the cell tower handling the call.
What is Phase 1?
This requires the incident location to be verified by having the caller repeat the information a second time.
This happens when you assume the caller is in Cincinnati without checking.
What is selecting the wrong jurisdiction?
This map feature shows a line from the caller to the verified location.
What is the ANI/ALI line?
This feature is a tool that the ECC call-taker should attempt to use to locate a caller when there is a lack of Actionable Location Data, and when it is safe to ask the caller to complete the steps required.
What is CLQ?
This helps a 911 call-taker understand what type of telephone is being used to call 911, and whether the location information received in ALI can be used as a dispatchable location.
What is Class of Service (CoS)?
As the 'Verify Jurisdiction' label is not always available, the best practice is to check the ______ column in CAD.
What is the 'City' column of the Geo-Locator?
If there is a discrepancy between the caller provided location and wireless location data, and the caller insists the location they provided is correct, the call taker should consider ______ _ ________ to both locations in consultation with a supervisor.
What is initiating a response?
What is the 'Verify Jurisdiction' label?
The omission of remedial or other prudent actions on the part of an employer toward an employee whose poor performance is known.
What is Negligent Retention?
When someone calls 911 from a mobile phone, the call is routed to the nearest PSAP, and the call taker receives:
The latitude and longitude of the caller's actual location.
Accuracy must generally be within 50 to 300 meters, depending on the technology used.
What is Phase 2?
If this location data is available and it differs significantly from the WPH2 location, it's generally accepted to have a higher degree of accuracy than WPH2.
What is RapidSOS location data?
Even if several calls are received about the same emergency, this critical step must still be taken with each caller to ensure accurate response and avoid jurisdictional errors
This map layer is obnoxiously configured to see surrounding areas.
What is 'Outside ECC Response Area'?
If the ____________ provided by the caller matches ANI it serves as verification.
This action helps prevent location or jurisdiction errors when using ANI/ALI.
What is cross-referencing available location data with location provided by caller?
Verbally provided locations can be misstated by a caller or misunderstood by the call-taker. These SOPs require Call-takers compare WPH2 or RapidSOS location data to the caller-provided location on every 911 call and seek to clarify significant discrepancies.
What is ECC SOP 2.10 Call Taking Guidelines and ECC SOP 2.14 Special 911 Call Processing?
Failing to verify a caller’s location properly can lead to delayed emergency response and potential legal consequences for the agency and individual involved.
What is liability for negligence in address verification?
This tool will move your map when entering a common place without selecting it as your location.
What is the 'Geo' button or globe button?
This type of call is routed to a backup PSAP due to overflow or technical failure.
What is an alternate routed call?