Security
A system administrator uses these to grant users access to dashboards.(Choose 2)
A. Create and share data categories
B. Designate running users
C. Share folders with Public Groups
D. Share folders with roles
What is C. Share folders with Public Groups, D. Share folders with roles.
These are the things that can be modified on standard object fields. (Choose 3)
A. Label
B. Help Text
C. Default Text
D. Picklist Values
E. Field type
What are B. Help Text, C. Default Text ,and D. Picklist Values.
AW Computing wants to automate leads using a web-to-lead form. When a potential customer submits the form, the submitter should receive a customized email based on the lead source. A system administrator can meet this requirement using this.
A. Map customer fields on the Lead object to custom fields on the Contact object.
B. Create assignment rules that email the submitter based on the lead source.
C. Create auto-response rules that send a different email for each lead source
D. Create a workflow rule that uses different email alerts for each lead source.
What is C. Create auto-response rules that send a different email for each lead source
Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly. This tool allows a system administrator use to accomplish this.
A. Account report export
B. Data Loader
C. Account analytic snapshop
D. Data Export Service
D. Data Export Service
These are valid relationship types between objects A and B when defining a custom report type. (Choose 2)
A. Each A record must have at least on related B record
B. Each A record must have exactly on related B record
C. Each A record does not have any related B records
D. A records may or may not have related B records
What is A. Each A record must have at least on related B record, D. A records may or may not have related B records.
These are the levels that can be set when sharing a document folder with users. (Choose 2)
A. Read-only
B. Read/Write/Create
C. Read/Write
D. Read/Write/Create/Delete
That is A. Read-only and C. Read/Write
This is how many criteria-based sharing rules can you create per object.
A. 25
B. 50
C. 100
D. 10
What is B. 50
AW Computing wants the account owner to be notified when a high priority case is created for an account. This is how an administrator accomplishes this.
A. Create a workflow rule to send an email alert to the account owner
B. Enable field history tracking to send an email alert to the account owner
C. Create an escalation rule to notify the account owner
D. Create an auto-response rule to send an email alert to the account owner
What is A. Create a workflow rule to send an email alert to the account owner
A marketing user has received a file of leads to import into Salesforce. This is the tool that can be used to avoid duplicate lead records.
A. Merge leads function
B. Validation rules
C. Data loader
D. Import wizard
What is D. Import wizard?
These are the places that conditional highlighting can be used. (Choose 2)
A. Matrix Reports
B. Tabular Reports
C. Summary Reports
D. Enhanced List Views
What is A. Matrix Reports, C. Summary Reports.
These are things a system administrator must consider when setting up the running user dashboard. (Choose 2)
A. Only users in the same role as the running user can view the dashboards
B. The running user determines the data displayed in the components on the dashboard.
C. The running user becomes the default owner of the dashboard
D. Data access permissions determine what data the users can view in the source reports.
What is B. The running user determines the data displayed in the components on the dashboard, and D. Data access permissions determine what data the users can view in the source reports?
These Standard objects have a one-to-many relationship with the account object. (Choose 3)
A. Case
B. Contact
C. Opportunity
D. Lead
E. Campaign
What are A. Case, B. Contact, and C. Opportunity.
Universal Containers has multiple support teams. One team handles technical support issues and another team handles billing issues. Currently, both teams are using cases to track incoming issues. A system administrator would consider these ways to introduce a new record type for cases. (Choose 2)
A. When different picklist values are required.
B. When multiple page layouts are required.
C. When different field-level security is required.
D. When different record access is required.
What are A. When different picklist values are required, B. When multiple page layouts are required.
These field types can be used as an external ID when Exporting/Importing Data. (Choose 3)
A. Formula Field
B. URL Field
C. Email Field
D. Number Field
E. Text Field
What is:
C. Email Field
D. Number Field
E. Text Field
These data can be highlighted in a report using conditional highlighting. (Choose 3)
A. Grand Totals
B. Summarized Totals
C. Date Fields
D. Grouped by field names
E. Summary Formulas
What is A. Grand Totals, B. Summarized Totals, E. Summary Formulas.
At AW Computing the organization-wide default for cases is set to Private. The management team wants several product specialists to assist with all cases that have been escalated. Only these product specialists need the ability to view and update all escalated cases. This allows the system admin to meet the requirement.
A. Create an ownership-based sharing rule for cases that gives read/write access to a role.
B. Change the organization-wide default for cases to Public Read/Write
C. Create a criteria-based sharing rule for cases that gives read/write access to a public group
D. Create a new product specialist role in the role hierarchy which is above the VP of Services role.
What is C. Create a criteria-based sharing rule for cases that gives read/write access to a public group
This is how you can access a child record from a parent record when two objects have a parent-child relationship.
A. Child Field
B. Lookup Field
C. Customer Link
D. Related List
What is D. Related List.
The support group at Universal Containers wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. These features are what an administrator would use to meet these requirements. (Choose 3)
A. Record Types
B. Field-level security
C. Page layouts
D. Permission sets
E. Support processes
What are A. Record Types, C. Page layouts, and E. Support processes?
This automatically occurs when a custom field is deleted. (Choose 2)
A. The field is removed from the associated workflow rules
B. The field history tracking data is deleted
C. The field values are archived in the setup audit trail.
D. The field is removed from the associated page layouts
What is B. The field history tracking data is deleted, D. The field is removed from the associated page layouts
These are the types of charts that can be used to display summary values from two different levels of grouping in a report. (Choose 2)
A. Funnel Chart
B. Grouped Line Chart
C. Stacked Bar Chart
D. Donut Chart
What are B. Grouped Line Chart, and C. Stacked Bar Charts?
These statements are true for sharing rules. (Choose 2)
A. Sharing rules open up access to records
B. Sharing rules grant record access to roles and public groups
C. Sharing rules are required in public read/write organizations
D. Sharing rules grant read/write or delete access to records
What are A. Sharing rules open up access to records, B. Sharing rules grant record access to roles and public groups
This circumstance will prevent a system admin from deleting a custom field.
A. The field is used in a page layout
B. The field is part of a field dependency
C. The field is used in a workflow field update
D. The field is used in a report.
What is C. The field is used in a workflow field update
This section of the Salesforce Console for Service and Case Feeds, allow users to get up to speed quickly on the details of a case.
A. Interaction Log
B. Publisher
C. Highlights Panel
D. Chatter Feed
What is C. Highlights Panel
These can be used to prevent invalid data. (Choose 3)
A. When records are imported
B. When records are updated by a workflow rule
C. When records are edited by a user
D. When records are deleted by a user.
E. When records are submitted using web-to-lead
What is A. When records are imported, C. When records are edited by a user, E. When records are submitted using web-to-lead.
When a new report is generated, these are the things that the report type determine. (Choose 3)
A. Whether the report will be tabular, summary, or matrix
B. Whether the report can be displayed in a dashboard
C. The fields available to include in the report
D. The object(s) included in the report
E. The default columns in the report.
What are C. The fields available to include in the report, D. The object(s) included in the report, E. The default columns in the report.