Row 1
What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
Tab Hidden
The administrator at Universal Containers will create a custom field to track a specific tier 2 support user on a case record. What data type should be used when creating this custom field?
Lookup relationship.
What can an administrator configure for users on the search results page? Name 3
Number of records displayed for each object.
Filters by which users can narrow down results.
Columns displayed for each object.
A sales executive at Universal Containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?
Create a workflow rule on the opportunity object.
Criteria-based sharing rules can be created for which objects? Choose 3.
Contacts
Accounts
Opportunities
What standard object has a one-to-many relationship with the account object? Name 3.
Opportunity.
Case.
Contact.
When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
Corporate currency.
Universal Containers uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific opportunities to help sales representatives close deals faster. How can an administrator meet this request?
Add sales engineers to opportunity teams.
When can a validation rule be used to prevent invalid data? Name 3
When records are edited by a user.
When records are imported.
When records are submitted using web-to lead .
If two objects have a parent-child relationship, how can a user access the child record from the parent record?
Related List.
Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal Containers recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?
Create a custom profile for users on the facilities team.
What does a page layout allow an administrator to control?
The fields users see on detail and edit pages.
What dashboard component can be followed by users in chatter? Name 2
A gauge with breakpoints.
A matrix with conditional highlights.
A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Name 2
When the record no longer matches the rule criteria.
When the action is deleted from the workflow queue.
The marketing team at Universal Containers uses a web-to-lead form to capture leads from its website and a lead assignment rule to assign the leads to the appropriate sales representatives. How can a system administrator ensure that all leads are handled even when they do not meet the assignment criteria?
Specify a default lead owner.
Set the field to hidden using field security.
A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records. What as a possible reason for this? Name 2
The record type has not been added to the sales user profile.
The record type has not been activated.
Universal Containers set the organization-wide default setting for opportunities to private. Which records will an opportunity pipeline report return?
Opportunities owned by the user running the report and users below them in the role hierarchy.
The support team at Universal Containers wants to be more proactive about renewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account's support plan expires. What should an administrator configure to meet this requirement?
Workflow rule.
What can a marketing user do using the Manage Members button on a campaign record? Name 2
Import new leads and associate them with the campaign.
Associate existing contacts with the campaign.
What permission is set in a user's profile? Name 3
Run Report.
Mass Email.
Object Permissions.
Which component can be included in a custom home page layout? Name 3
Messages and alert.
Pending approvals list.
Dashboard components.
Which option is available when using the process visualizer? Name 2
View approval processes as a flow chart.
Share annotated approval process diagrams
Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly. Which tool should a system administrator use to accomplish this?
Data export service
When converting a lead, how can an administrator capture custom lead data on the converted contact?
Map custom lead fields to custom contact fields