Quality can be defined from six different perspectives. One definition related to the quantity of some products attribute. Quality is then defines as : "the larger numbers of product attributes are equivalent to higher quality."
What is the product perspective?
100
This person is the "father of scientific management".
Who is Frederick W. Taylor?
100
Having two years' worth of a raw material part in stock is an example of this waste.
What is Excessive Inventory?
100
This basic methodology for problem solving requires you to understand the problem, fix it, and ensure the fix "sticks".
What is DMAIC?
100
Quality is defined in the eyes of this stakeholder.
Who is the customer/consumer?
200
Quality can be defined from six different perspectives. Fitness for intended use is one of them.
What is the user perspective?
200
These two U.S. consultants introduced statistical quality control techniques to the Japanese to aid them in their rebuilding efforts.
Who are Dr. Joseph Juran and Dr. W. Edwards Deming?
200
Pulling finished drive units and reworking them to add a cable sleeve is an example of this waste.
What is Defect Correction?
200
This tool is used to determine potential problems in a process or design.
What is FMEA?
200
This method is used in Design for Six Sigma to understand requirements, execute the design, then verify that the design meets those requirements.
What is DMADV?
300
Quality can be defined from six different perspectives. One of them is to look at the relationship between the product benefits and the price.
What is the value perspective?
300
This is the most influential instrument for creating quality awareness among U.S. businesses, and has also had significant global impact.
What is the Baldrige award?
300
If you see a huge pile of drive units near the shipping dock, you can expect that Kiva has fallen prey to this waste.
What is Overproduction?
300
This graphical method provides statistical analysis of process variables.
What is Statistical Process Control?
300
This quality concept holds that every process has an observable bottleneck.
What is Theory of Constraints?
400
Quality can be defined from six different perspectives. One common notion of quality, often used by consumers, is that it is synonymous with superiority or excellence.
What is the Transcendent (Judgmental) perspective?
400
This is an approach to quality improvement that emerged in the late 1990s. It is a customer-focused, result-oriented approach to business improvement.
What is Six Sigma?
400
Having to walk to the copier to get a form, then walk to your manager to get it signed, then walk to Accounts Payable to drop it off is an example of this waste.
What is Excess Motion?
400
This type of graph relates two variables as a quick way to assess correlation.
What is a scatter diagram?
400
This family of quality tools leads to complete restructuring of the process via a "destroy then rebuild" process.
What is re-engineering?
500
Quality can be defined from six different perspectives. One of them is to conform to specifications.
What is the manufacturing perspective?
500
In 1989, Florida Power and Light was the first non-japanese company to win this award.
What is the Deming Prize?
500
Telling your production workers that their job is to execute a rote task and their input is unwelcome creates this waste.
What is Loss of Creativity?
500
If you wanted to assess the impact of several different variables on the output of a process, you could use this tool to create a plan to test and analyze.
What is Design of Experiments?
500
This quality pioneer developed the "loss curve" showing the economic penalty for non-optimal performance, and also promulgated fractional-factorial design of experiments.