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Process Management
Identifying Processes and Requirements
Process Design
Process Control
Process Improvement
100
This is a sequence of linked activities that is intended to achieve some results, such as producing a good or service for a customer within or outside the organization.
What is a process?
100
Name the three processes of the Quality Trilogy developed by Juran.
What is quality planning? What is quality control? What is quality improvement?
100
I have used two simple yet powerful experiments to educate my audience about statistical thinking.
Who is Dr. W. Edwards Deming?
100
This is a formal document that demonstrates a commitment to achieving high quality and meeting customer expectations.
What is a quality policy?
100
The Union of Japanese Scientists and Engineers established the Deming application prize in 1951.
What is true? Commonly name the Deming Prize.
200
We are the individuals or groups accountable for process performance and have the authority to control and improve their process.
Who are the process owners?
200
In Deming's view, this is the chief culprit of poor quality.
What is variation?
200
Name the two sources of variations.
What is the common causes of variation? What is the assignable causes of variation (special causes)?
200
This is a permanent reference for implementing and maintaining the quality management system.
What is a quality manual?
200
Deming created the System of Profound Knowledge before his 14 Points philosophy.
What is false? Near the end of his life, Deming synthesized the underlying foundations of the 14 Points into four simple elements that he called a System of Profound Knowledge.
300
This involves all activities associated with planning, scheduling, and controlling projects.
What is project management?
300
Name the four elements of the System of Profound knowledge developed by Deming.
What is 1) Appreciation for a system? 2) Understanding variation? 3) Theory of knowledge? 4) Psychology?
300
This experiment shows that people can and do affect the outcomes of many processes and create unwanted variation by "tampering" with the process, or indiscriminately trying to remove common cause of variation?
What is the Funnel Experiment?
300
Within the ISO 9000 family of documents, name the document that provides fundamental background information and establishes definitions of key terms used in the standards.
What is the ISO 9000:2005? What is the ISO 9000:2015?
300
Dr. Joseph Juran believed that statistics should be the common language between all employees (from CEO to workers).
What is False?
400
This is those that are most important to an organization's value-creation processes, employees, and daily operations.
What are support processes?
400
I have popularized the term hidden factory.
Who is A.V. Feigenbaum?
400
Name some of the operational problems created by variation.
What is 1) Variation increases unpredictability? 2) Variation reduces capacity utilization? 3) Variation contributes to a “bullwhip” effect? 4) Variation makes it difficult to find root causes? 5) Variation makes it difficult to detect potential problems early?
400
Name the four major areas of the ISO 9001:2008 / ISO 9001:2015, a document that provides a structure for a basic quality assurance system.
What is 1) Management Responsibility? 2) Resource Management? 3) Product Realization? 4) Measurement, Analysis, and Improvement?
400
These following statements are false: a) A quincunx is a device that illustrates a natural process of variation b) ISO Technical Committee ISO/TC 176, Quality Management and Quality Assurance are responsible for developing and maintaining the ISO 9000 standards c) The Red Bead experiment demonstrates well that human error is the primary cause of variation d) The bulk of the variation in a system is due to assignable causes (special causes) e) Quality Management System provides a basis for documenting processes used to control and improve operations, drive innovation, and achieve quality
What is c and d?
500
Identifying process requirements provides the basis for this activity.
What is measuring process performance?
500
Two of the following three management gurus (Deming, Juran and Crosby) believed that their approaches fitted well within existing organizational structure?
Who is Juran and Crosby?
500
Name the several important lessons for managers from the Red Bead experiment.
What is 1) Quality is made at the top? 2) Rigid procedures are not enough? 3) People are not always the main source of variability? 4) Numerical goals are often meaningless? 5) Inspection is expensive and does not improve quality? What is Variation exists in systems and, if stable, can be predicted? All the variation in the production of red bead came entirely from the process itself? Numerical goals are often meaningless? Management is responsible for the system?
500
Name the three benefits of ISO 9000.
What is 1) discipline? 2) the basics of a good quality system? 3) a marketing program?
500
These following statements are true: a) Deming and Juran worked in Japan in the 1950s b) Deming and Juran created a detailed program for quality improvement c) Crosby and Deming approaches to quality fit well within existing organizational structures. d) Juran, Deming and Crosby believed that the overwhelming majority of quality problems stem from poorly designed system that are the responsibility of management. e) Feigenbaum and Ishikawa were both awarded the title of Honorary Members of the American Society for Quality in 1986
What is a and e?