Immediate Contact
When its appropriate to utilize the triage chat.
What is when a CO discloses and Immediate Contact Reason
The person we connect with for a CO Triage
What is RNCM?
The number of Scheduling Priorities we have.
What is 1?
Name 3 of the 9 new appointments added to the AT&DG.
What are: BP Check, BP Concerns/Hypertension (HTN), Establishing Care, Diarrhea or Constipation, Pink eye/Style, Seasonal Allergies, Skin Infection/Abscess/Cyst/Boil, Sleeping Issues, Wound Care
These type of appointments are to be scheduled in person only.
What are Access Now Appointments?
Information needed when requesting triage in the chat
What is MRN, Reason and Age?
The person we utilize to schedule appointments not on the AT&DG
Who is the CMS?
Floor TC comes at which stage in scheduling priority.
What is stage 3?
The new process to send a customer owner to Pharmacy rather than scheduling an appointment to receive this specific medication.
What is Plan B?
This is what you do after scheduling an Access Now appointment.
What is: Offer to walk the customer owner to the correct clinic to get them checked in (if they are at the correct clinic then check them in immediately).
1 Minute Timeframe
How long we wait until taking the next step in the process?
You have a question about travel and connect with the team. Which team member do you ask?
Who is the CMS?
UTI/STI, Cough/Flu, and Pink eye are all examples of this type of appointment.
What is Acute?
Admins are approved to reschedule any appointment if requested by the CO regardless of if it's on the AT&DG, EXCEPT for these appointment types.
What are OBGYN, HVT, Care Conferences and Co-Visits?
What 2 types of appointments are not appropriate for Access Now Clinic?
What are: WCC's and Hospital Discharges?
How do you help a customer owner standing in front of you asking to schedule for abdominal pain?
What is follow the Immediate Contact Workflow?
CO is checking in who has person comments that says "Male providers only" and their normal CMA is a Female.
What is work with the PCP team to coordinate the CO's care?
A CO who is seen in your clinic requests and appointment on the AT&DG, there is no availability on the PCP. This is your next step.
The new option on the AT&DG that allows you to schedule anywhere in the building without having to have approval.
What is Pre-Approved Off Floor Booking
CO Walks up and asks to be scheduled for an Access Now Appointment. Before you schedule it you first do this.
What is: Ask for the appointment type to confirm it is appropriate for Access Now and doesn't need triaged. Then you follow the scheduling priority.
An RNCM is not available for Triage
What is when we utilize a TC or PCP for triage?
You're working on scheduling 5 Well Child Checks back-to-back for siblings and need support. What do you do?
What is reach out to the CMS to assist?
Whether or not we have an appointment available today or not, we never do this.
What is refer customer owners to the ANTHC Walk In Clinic or the Emergency Room?
What is this commonly missed step when scheduling a CO for new depression medications?
What is scheduling them for a 20 min appointment with a BHC?
The reason the Access Now PDSA/ Process was created.
What is to pull our Primary Care customer owners back into Primary Care from ANTHCs Walk In clinic and the Emergency Room?