Professionalism
This means arriving to work on time and being prepared to do your job.
What is punctuality
Telling the truth to patients and coworkers shows this value.
What is honesty?
This type of communication includes body language and facial expressions.
What is nonverbal communication?
What is an ICD-10 code?
What is identify patients diagnosis
This document contains a patient’s health history and treatments.
Answer: What is a medical record?
What is a medical record?
This professional trait means taking responsibility for your actions and completing assigned tasks correctly.
What is accountability
Sharing patient information without permission breaks this law.
What is HIPAA?
This type of listening occurs when the receiver hears the message but does not actively engage, respond, or show understanding.
What is passive listening?
This coding system identifies medical procedures and services preformed.
What is CPT Codes
This is the process of scheduling patient appointments.
What is appointment scheduling?
This includes being honest, reliable, and responsible at work.
What is Integrity
Refusing to perform tasks outside your training shows this.
What is ethical behavior?
This should always be used when speaking to patients and coworkers.
What is respect?
Obtaining approval from insurance company before procedures.
What is prior authorization.
What is HIPAA?
A medical assistant notices a coworker arguing loudly with a patient. The professional thing to do is report the situation to this person.
What is Supervisor/ manager
This means doing what is best for the patient.
What is patient advocacy?
Repeating information back to a patient helps avoid this.
What is misunderstanding?
Federal health insurance primarily for 65 and older.
Medicare
These are used to organize and store patient files.
What are filing systems?
This occurs when a healthcare worker gives a task to someone unqualified to preform it.
What is improper delegation?
This is required before performing many medical procedures.
What is informed consent?
This communication skill means giving full attention to the speaker.
What is active listening?
Money that is owed to a healthcare provider for preformed services.
Account receivables
This insurance program is mainly for people over 65.
What is Medicare?