Registration
How do you ensure the 9-digit zipcode is added to a patient address
What is by utilizing the Address Search feature.
Who is the Subscriber for a W/C guarantor account
What is the employer
What area utilizes HPE?
What is the Emergency Department.
When are you considered late on your timecard
What is one minute past scheduled shift start
When is the Accident Related? field set to Yes?
What is when a patient has a Work Comp injury, or Motor Vehicle Accident.
If the Accident Related? field is set to yes, what else needs to be created?
What is a Claim Information Record.
Who completes the HPE application?
What is the Admissions Clerk along with the patient.
Who do you contact when you are unable to make it to work?
What is Mon- Fri, 7am-5pm: Patient Access Sick Line (507)292-7107.
Mon-Fri 5pm-7am, weekends and holidays: Union On-Call 507-280-1895.
What step is required if a patient presents from the Adult Detention Center/Federal Medical Center?
What is changing the Guarantor Account to be an existing ADC/FMC Corporate Account.
When creating a Claim Information Record, what information is needed?
What is the Claim Information Record Name and the Workers Compensation and Accident Information.
*see screenshot*
When is the MNSure packet provided?
What is at the same time as offering an HPE application.
If a patient requests to make a pre-payment for an upcoming service, what is the next step?
What is take the payment via Billing Activities-Payment Collection at RAD/Lab/OPS/ED spaces.
How are Nursing Home Labs handled?
What is schedule on the OP Lab for the day the sample was collected and check in. Ensure the POS is entered within the Appt Details section to reflect correct location.
What are four components of creating a Work Comp/TPL encounter?
What is a correct Guarantor Account, Claim Information Record, Insurance, and SSN for WC visits.
When is a patient considered Safe at Home?
What is survivors of domestic violence, sexual assault, stalking, or others who fear for their safety to maintain a confidential address.
When a surgical patient presents and needs same day labs, what steps should be taken?
What is Print Lab/Rad Communication sheet, and flip lab light switch. Do NOT create a lab visit.
When should the HAR be verified for ED visits?
What is at the time of verifying all registration information while in the room with the patient.
If a patient has multiple injury claims with the same employer, how is the Guarantor Account handled?
What is a new guarantor account is created every time a new injury occurs.
Who determines if a patient is eligible for HPE?
What is Business Office personnel.
What is EMTALA?
What is Emergency Medical Treatment and Labor Act.
By law, we cannot ask to verify any insurance information until after they have been clinically assessed.