Show:
Inquiries
Interviews
Terminology
Programs
Performance Standards & Incentive
100
Hi (name of PS)!!! This is (Your name). How may I help you today? (PS will usually ask a question or request information. It is important to gain control of call with next statement)
What is the first line of the inbound call script?
100
Making a recommendation
What is step six of the interview process?
100
An enrolled Prospective Student that has met with a Student Services Officer and completed all necessary paperwork required and is approved for meeting the full tuition costs of program.
What is a "Future?"
100
$60,800
What is the cost of a Bachelors Degree program?
100
Interviews to Starts. An average of 20%.
What is minimum Conversion Rate criteria for an Admissions Representative?
200
- Build trust and rapport - Identify, understand and agree on need. - Effectively communicate reason of value to "show." (WIFM)
What are the three criteria for an effective inbound inquiry.
200
1. Original Admissions Inbound or Outbound Call Script for prospect 2. Admissions Interview Form 3. Admissions Folder with business card, fact sheet, or brochure and any other pertinent information for the prospect.
What are first three items that must be assembled in preparation for every interview?
200
A qualified Prospective Student reads and signs a complete enrollment agreement, provides valid documentation of high school or GED completion, completes and Evaluation Questionnaire and Interview Survey. The Admissions Representative or Director of Admissions must sign and initial all pertinent sections on the enrollment agreement and provide copy of agreement to PS.
What is an "Enrollment?"
200
Designed to prepare students for employment in a variety of medical settings.
What are the Medical Assistant Degree and Certificate programs.
200
11 Starts/Module Average = 108 Starts Annually
What is minimum Consistency of Starts criteria for an Admissions Representative?
300
In order to maintain control of the call, it is important to never vary from these.
What are the first four lines of the inbound call script?
300
Building rapport and providing introductory statement
What is Step 3 of the interview process?
300
Determines how successful an Admissions Representative or Director of Admissions is in securing scheduled interviews with inquiries received.
What is "Booking Rate?" (Booking Rate=# of Interviews Scheduled/# of Inquiries Received)
300
- (B.S.) Business Management - Accounting - (A.A.S.) Business Management - Practice - (A.A.S.) Computer Science: Concentration in Network Technology - (A.A.S.) Computerized Accounting - (A.A.S.) Medical Office Administration: Medical Assistant - (Certificate) Computerized Accounting Specialist - (Certificate) Medical Assistant
What are the initial Bellingham Campus programs?
300
Paid to an Admissions Representative whose assigned student completes 36 credits or graduates from a BS program.
What is $500?
400
Okay, great! In order for me to really help you, let me ask you a dew questions!!!
What is the third line of the inbound call script?
400
To Determine if we are a good fit and if we can help.
What is the objective of the interview?
400
An Admissions Representative or Director of Admissions conducts a meeting with a prospective student and completes at least Step 1 through Step 6 of the Admissions Interview.
What is an "Interview?"
400
$15,200
What is the cost of a 30 week Certificate program?
400
Complete & accurate files by end of first five days of start = 98% average/module
What is the minimum Accuracy of Files criteria for a Senior Financial Planner?
500
1. Admissions Inbound Call Script 2. Personal Appointment Calendar 3. Pen
What are the three items the AR will have easily accessible prior to answering a call?
500
1. Career selection 2. How to make education affordable 3. Schedule/Type of college 4. Handling obstacles/challenges
What are the four value propositions for the prospective student?
500
A Future status student that has met the attendance requirements in the first week of the module.
What is a "Start?"
500
$19,000
What is the cost of a 40 week Certificate program?
500
13 Starts/Module Average = 132 Starts Annually
What is the minimum Consistency of Starts criteria for a Master Admissions Representative?