Admissions Process
Know Your Team
Phone Calls
Centura History
100

What is a CPS?

Career Planning Session

100

What team member song professional opera?

April

100

What are four things reps should cover in the phone call?

Employment

Education

Support system

Why?

100

What year was out name changed to Centura College?

2008

200

What should every student receive before their CPS?

College Catalog

200

What team member used to live in Jacksonville Florida?

Carla

200

What must each rep say at the beginning of every phone call?

"This is a recorded line."

200

How many Centura Campuses are there?

3

300

What is the scariest part of the admissions process to student?

Financial Aid

300

What is from New Jersey?

Ebony


300

What is the one important part of the phone call that shows you were listening?

The recap
300

Who is our accrediting body?

Accrediting Commission of Career Schools and Colleges

400

What can be obtained at each point of the funnel?

Referral

400

Which team member is the 11th child out of 12?

Ms. Janel

400

What is the expected number of phones reps should have each day?

80

400

Which campus is the main campus for Centuras?

Chesapeake

500

What are the standard metrics of the funnel?

L-A 55%

A-I 45%

I-E 63%

L-E 15%

500

Which team member is a horror movie fanatic? 

Aliya 

500

What is the purpose of the phone call in the admissions process?

To set a quality appointment that shows.

500

What year did Cotulla acquire the schools?

2024