Programs
One may consider this program if they hope to work at a non profit organization or a behavioral health facility.
Health & Human Services (HHS)
We must say this EVERY TIME we make an outbound call.
This is a recorded line.
Where do you access the Admissions Spotlight?
Through the UMA Hub
UMA is institutionally accredited by...
ABHES (Accrediting Bureau of Health Education Schools)
Which learning facilitator only has sisters?
Jenna
These programs are available as both Associate and diploma programs.
Medical Administrative Assistant (MAA)
Medical Office & Billing Specialist (MOBS)
Medical Billing & Coding (MBC)
We can not make what on any call?
*Bonus* - What word can never be said while on with a student?
Guarantees/Promises/Misrepresentations
Free
What 3 phone systems do we use?
Argos, Interaction Desktop, Sip Soft Phone
UMA is considered an ___ ___ school
Allied Healthcare
How old is Jorge?
48
These programs require an externship and/or practicum.
PHT and HIM
When reading any numerical value from the script, what may we NOT do?
Round up or down, give estimates
Where can you find the links to tools such as iDash, PST, RPD, POG, Enrollment Dashboard, etc...?
Admissions Spotlight
UMA is licensed by....
The CIE (Commision for Independent Education)
Who has a food blog?
Maria
These are states that we do NOT enroll in.
Connecticut, Massachusetts, New York, North Dakota, Rhode Island, Washington DC, Puerto Rico
What has to be read verbatim on the script?
Anything in bold
Where can you find all of the Admissions Scripts, and various helpful documents?
Admissions Spotlight Training Library
True or false: UMA is a medical school
FALSE
UMA is an allied healthcare school/education institution
How many cities has Melanie lived in?
This department determines whether or not we will accept transfer credits.
*Bonus* - What should you say if a student asks about if their credits will transfer?
Registrar
"It is up to the receiving institution, you can submit your transcripts to the registrar office for the evaluation"
True or false:
UMA does NOT provide certification examinations and therefore does not provide certifications.
True
What are the three steps you should complete when you are having phone issues?
1. Provision
2. Run Phone Magic
3. Restart your PC
Bonus - Call IT if all else fails
How many programs does UMA have?
*Bonus* - How many diploma programs do we offer?
8
Bonus = 3
What facilitator doesn't like it when their food touches?
Shatoya