Show:
Privacy
The Blog
Appeals
Tours
Surprise!
300
Privacy policy allows us to give out Directory Information. Which of the follow are not directory Information? -Enrollment Type -Phone Numbers -Birth Date -Class Standing Pictures Email Address Class Schedule
Birth Date, Email Address
300
What is the purpose of the Blog?
To communicate office updates, and changes in policy.
300
There are two types of appeals: Manual and Committee. Which of the following are manual appeals? -RMP -Spousal Track Change -Track Change -Application Denial -One-Semester Override -Fast Grad
-RMP -Fast Grad -Spouse Track Change -*One-Semester Overrides*
300
What time do we offer two hour tours? What can you do to prepare for them?
9-11 AM -Look through the information binder, Research their major, set up and appointment with an adviser from their department, or visit highlighted areas on campus.
300
How many square feet is the I-Center?
444,000 Square Feet
400
A mother calls in for her son who was recently admitted asking what his track assignment is. Can you give it to her?
No, our policy is to inform the student via email.
400
You are trying to find a topic in the modules/blog but cannot remember where it is. What tools could help you find it quickly?
The search bar, blog archives, and recent blog posts.
400
You helped a student submit a Committee Appeal. A week later you receive an email from Jacquel with the appeals decision. What do you need to do in order to finish this appeals process?
-Contact the student about decision -Check Formally Communicated section of appeal -Log notes about the call
400
A family with a previously scheduled tour comes in 30 minutes after the hour they were scheduled. What do you say/do?
Explain that they have missed the tour session but invite them to attend the next session starting on the hour. In the meantime give them a map and spotlight some areas they can visit in between now and their tour time.
400
Scenario: Jarred is lost in the jungle being chased by a pack of wild Orangutans. A genie named Oswaldo flies up beside him and offers to change him into any animal he wants! What animal . . . . would he choose? a. Gorilla b. Rhino c. Tiger d. Flamingo
c. A TIGER!
500
A Ecclesiastical Leader calls in asking if a certain student attends at BYU-Idaho. They have you look up the account by name and when you pull it up it says, "Restricted Information Warning." What would you tell the leader?
“I have no information to share on that individual."
500
If you are found to have read less then 80% of the blog posts what will happen?
You'll die . . . Why do you think we had to hire so many new employees? ;)
500
A Student comes into our office asking for a Track Change (No Surprise). They say their Mother is sick and that they need to help their dad with the family company for a few months till he hires a new manager. What options would you offer as an alternative? Would we offer them an appeal?
Online Classes, Deferment, Block Class. These options should work. If they press we might but get it approved by a Coordinator or FT.
500
A prospective student calls in to schedule a tour. What information do you get from them to place in the calendar?
-Name -Phone # -Email Address -Number of People -Major/Interests
500
Mari Ann is a simple soul. If she was abandoned on an Island and given the choice of one food to eat for the rest of her days. Which would she choose?: A. Diet Coke B. Dill Pickles C. Steak
Dill Pickles