Timeliness
If you are going to be more than this many minutes late, text Todd and Cory.
What is 5 minutes?
All appointments for new and potential students should flow through here
What is Admissions?
In through Admissions, Out through Admissions
Music played at your desk may not have this
What is Profanity?
On at your desk, off when away
(2 answers)
What are Leads and Calls?
A rep should make at least this many dials in a day.
What is 100?
(Yes, Isabel, it was 150 but the Admissions Rules sheet from Cory says 100)
If you are going to do this, you must CALL Cory. If Cory doesn't answer then send a text.
What is calling out from work?
When you aren't available for a student's follow-up appointment, make sure you brief this person.
Who is Cory?
This social activity must be kept to a minimum
What is Chit-chatting?
Reps are expected to make this many or more phone calls per day to leads
What is 100?
A rep should strive for at least this much talk time per day
What is 2 hours?
This action is required before you go to lunch.
Sending out a lunch email notification.
A rep cannot promise this to a student about Career Services
What is a job?
Before leaving for the day, review your day with this person
Who is Cory?
Velocify automatically generates these two types of communications
What are texts and emails
A rep should never be on this phone while on the floor
What is the a cell phone?
PTO should be request this far in advance.
All interviews must have this from either Cory or a senior rep.
What is a second voice?
Appointments should be scheduled during these hours as much as possible
What is the rep's normal schedule?
A rep may not call another rep's lead, regardless of status or last contact, if this is scheduled
What is a Calendar Event?
This phrase should be included in all outgoing and income calls.
What is, "On a recorded line"?
This report is to be emailed to Cory, CC: Raf, at the beginning of your shift each day
What is the Start Report?
This is not allowed with students
What is Fraternizing?
At the end of your shift each day, send this email.
What is the End of Day email?
All reps can work any Contacted Lead if there is no pending activities and no activities completed within this many days
What is 12 Days?
A call must be scheduled with each enrolled student at least this often.
What is weekly?