Rebuttal
“I want to have a Technician install this for me”
Blue by ADT is a DIY (Do-it-yourself) Security Company. The system is so easy to setup, you will never even need a technician, but we always have support options for assisting you with setting it up.
I detect movement within 30 feet
Motion sensor
What command would you use to arm your security system with google assistant?
Hey google, arm my security system to arm away (or arm stay)
“I only want cameras, no professional monitoring”
Blue order
“I only want cameras, no professional monitoring”
Blue order
"I'll think about this, then call you back"
You said you're looking for Security, because of __, why wait and risk it further?
I am the brain of the security system
Smart Home Hub
How many mics are on the google nest mini
Three
“I just want to buy a camera and I also want that free google nest mini”
Must include professional monitoring
Max limit of equipment cx are able to lease
“750”
"I'm shopping around with other providers"
ADT has been around for 145 years, for a good reason. It’s because we are the best and offer the best pricing and products. Everything I presented, is the best of the best equipment, customized to meet your needs.
i can be placed in a table and when you walk into your home I can recognize faces of your family members and friends.
Indoor camera
How do you mute the google nest mini
The switch on the bottom
What is the maximum value of equipment that a cx can lease.
“$750”
This keeps professional monitoring at $19.99 for 3 years
What is the 36 month agreement?
**Promos (mailed in offers)
Earlier you mentioned that you were interested in that promotion, you
said that the monitoring cost on it was 27.99? Well we've already beat that were at only
19.99 for your monitoring cost, you get that gift card with that promo as well? That won't
even cover other companies’ installation fee! And all that said that promo is only for first
time home owners anyways we got you a great deal here that you qualify for, why would
you want to go for a worse deal with someone else when you could have one of our
amazing deals and the adt brand to watch your back?”
I have a 180 degree field of view but you need an existing doorbell to use me properly
How can customers use their voice to control their security system?
Hey Google, set my security system to Arm Away. (or Arm Stay)
Where in configuration do you place equipment when you have reached the $750 limit if cx wants another camera?
Additional equipment
Free return and replacement of stolen or malfunctioning equipment
What is 3 yr/ 1 yr warranty
Need to talk to spouse
have a chance to ask questions. What I would like to do is add them onto our call so that I
can answer any questions they might have. What’s a good number for them?”
I extend the signal of the smart home hub
Extender and chime
What are one of the new features of the google nest mini?
Wall-mount ready, Easy volume controls, External enclosure partially made from post-consumer recycled plastic
How are you today?
What has you in the market for home security?
Any family in the immediate area?
Do you live alone?
Discovery Questions
1. TCPA Statement
2. Did the agent obtain the Address?
3. Did the agent ask the customer if they have Wi-Fi?
4. DIY Story
5. Did the agent go over Billing? Did they inform the customer of when their Bills will begin?
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