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Mind your business
Softly and Tenderly
Hodge Podge
100
alerts the CMC when someone breaks into home by breaking a window
What is Glass Break Detector
100
Provides billing and contract information for customers from Authorized Dealers.
What is Informix?
100
Handles billing issues.
What is the ASC?
100
Discounted Service Job
What is the title of the job aid for scheduling a tech visit?
100
Traditional, Remote, Control, Video
What are the 4 levels of service?
200
Connects to Pulse App through the iHub
What is a z wave device
200
Provides account and system configuration information for every customer.
What is MasterMind Business (MMB)?
200
The main office for Technicians and installers
What is the SSO
200
It starts with Greet and Identify and ends with Close the Call
What is the Call Flow?
200
This is the best place to find all the job aids.
What is myHC?
300
HW and RF
What are the two ways devices connect to control panel
300
Creates the orders for new sales, conversions and upgrades.
What is Telemar?
300
This is the first group alerted when an alarm is triggered.
What is Customer Monitoring Center?
300
Recaptures control of the call.
What is the ARM method?
300
Where emotional buying decisions are made.
What is the limbic?
400
Replaces the landline
What is cellguard?
400
Dispositions every call.
What is Eolas?
400
They'll help a customer with a system that's not working properly.
What is the TAS?
400
Establishes your control of the control
What is Purpose and Agenda statement?
400
zwave
How home automation devices communicate.
500
This is the primary connection to the CMC for Total Security.
What is High Speed Internet?
500
is the web-based GUI for MMB and other systems.
What is Chudly?
500
These eagles get to work whenever the customer mentions legal action.
What is the CRD?
500
"Tell me about your home?" is a great example of this.
What is an open-ended question?
500
GSM and CDMA
What are the two types of cell phone service?