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Using Windows
File Systems
Customer Relations
IPv4
Cables
100
A cumulative group of patches and updates to a version of Windows
What is a service pack
100
This partitioning system allows for two types of partitions: primary and extended.
What is Master Boot Record
100
This type of language should be avoided when speaking with customers, but is usually acceptable when speaking with other techs.
What is tech slang or jargon
100
The two parts of an IP address
What is the network address and the client id
100
This is the term for a standard ethernet cable end.
What is RJ-45
200
The snap-in manager for all Windows Management Tools
What is the Microsoft Management Console
200
This is a partition type which is often hidden from the user, and is usually added by a computer manufacturer.
What is the recovery partition
200
The three steps you should take when responding to prohibited content
What is identify, report, and preserve
200
This is a short way to describe the subnet mask 255.255.255.0
What is /24
200
This type of cable uses light instead of electricity to send data.
What is fiber optic cable
300
Two ways to get into the task manager from the desktop.
What is pressing CTRL+Shift+ESC, pressing ATRL+ALT+DEL and choosing Task Manager, or RT-Click on the taskbar and selecting Task Manager
300
The file system used for CDs and DVDs.
What is Compact Disk File System
300
This is the final step in the troubleshooting process, and should never be skipped.
What is documentation
300
the IP address 172.25.0.4/16 is in this class
What is Class B
300
100Base-T uses this type of cable
What is Twisted pair or Cat5
400
This is used when you want to roll-back a driver.
What is Device Manager
400
A great program to use within windows to check for bad sectors on a hard drive.
What is chkdsk
400
This is the first step in the troubleshooting process.
What is identifying the problem
400
This type of message is sent to every device on the network
What is a broadcast message
400
This type of network topology offers full redundancy
What is full mesh
500
The program used to filter network traffic and prevent unauthorized access, built directly into Windows
What is Windows Firewall
500
This type of share has a name that usually ends with a $
What is an Administrative Share
500
This should be established to support the investigation when prohibited content is discovered.
What is chain of custody
500
This is always represented by a 169.254.x.x/16 IP Address
What is an automatic private IP address
500
This type of cable offers up to 10GB speeds
What is CAT6