Aduro Clients
Client Service
R@ndom VC
Day in the life
LPs
100

This type of client typically manages between 1-3 funds. 

What is an emerging manager.

100

Defined as how we make clients feel when we interact with them. 

What is client service? 

100

This is the name of a privately held startup worth more than $1B USD.

What is a Unicorn?

100

The two cities where most of our clients are based. 

NYC & SF

100

Aduro plays a huge role in building or breaking ________ with LPs. 

What is trust?
200

This is the typical point of contact (role/title) for a client that is considered an emerging manager.

What is a GP? (They're typically the only ones on their teams so far!)

200

This is a brief email that lets clients know we've received their message and are working on their request. 

What is a 'status update'?

200

While researching cruddy point-of-sale systems, Penn roommates Andrew Kortina and Iqram Magdon-Ismail created what V-word mobile payment service?

Venmo

200

This is the typical amount of time it takes to raise a venture capital fund.

What is 1-2 years. 

200

This is the type of LP that Yale University would be categorized as. 

What is an Institutional Investor?

300

Name 2 capital activities that an emerging manager would experience for the first time while working with Aduro.

What is a capital call, investment, and distribution. 

300

Name 3 things that should be true about you or your background before joining a client call.

What is camera on, good lighting, clean/clear background, eye contact, professional dress.

300

This rapper has a venture capital firm called Casa Verde that focuses specifically on the cannabis industry.

Who is Snoop Dogg

300

Name 3 ways our clients (VC firms as a whole) spend their time throughout the week. 

Meeting with current founders (portfolio management)

Meeting with current LPs (investor relations)

Meeting with potential founders (due diligence)

Fundraising 

Investor reporting (fund administration)

Legal/tax 

300

This is the type of LP that Walton Enterprises would be categorized as. 

What is a Family Office?

400

This is typically our point of contact (role/title) at a client that is considered an established firm.

What is a CFO (or someone on the finance team).

400

As outlined in Aduro's Client Service Standards, we respond to client emails within xx hours maximum. 

What is 24 hours. (Some emails/requests require faster response times depending on the context!)

400

Aduro client, First Round, invested in this enterprise platform at the seed round. We now use this platform to host and find all our process documents and people ops information. 

What is Notion? 

400

Name the 4 of the 5 main service providers our clients engage with (including Aduro). 

Fund admin, legal, tax, audit, banking. 

400

This is the average number of LPs in one fund at Aduro.

60 LPs in one fund; 3 funds average per client; 180 LPs total

500

Aduro client, Obvious Ventures, and actor, Leonardo DiCaprio, have both invested in this company whose plant-based products compete directly with brands like Impossible Burger.

Beyond Meat

500

Name all 4 CS Pillars

1) Aduro has it handled 

2) Aduro makes me feel important 

3) Aduro elevates my firm's brand/reputation 

4) Aduro is my trusted advisor

500

What Black-owned Atlanta tech company, whose signature product helps people schedule meetings by selecting the times that best work for them, closed a $350-million investment in 2022 at a valuation of $3 billion?

Calendly

500

What is the difference between a Managing Partner and a General Partner? 

Managing Partner - responsible for the firm's overall strategy, operations, and fundraising. 

General Partner - is a legal role designating a decision-making owner who manages the fund, leads deals, and holds liability. MPs are often GPs, but focus on firm leadership, while GPs focus on deal execution.

500

These are the three main reasons an LP invests in a VC fund.

1) Return$$$$

2) Access to info / deal flow 

3) Access to networks / build relationships