Sales Tax
Price of Item + Sales Tax
What is the formula to find Total Cost on an item?
Greeting customers warmly, listening to their needs, providing helpful and honest information, using polite language, and handling objections professionally.
What are examples of good sales etiquette?
A customer walks into the store, but you're busy organizing the product displays.
Acknowledging a customer right away.
80% of floral sales are made this way
What is phone sales?
What is the sales tax rate is the percentage is 7.25%
.0725
Price of Item x Sales Tax Rate
What is the formula to figure out the sales tax on an item?
Professional and respectful behavior that creates a positive customer experience and leads to successful sales
What is sales etiquette?
A customer is unhappy because they received the wrong floral arrangement, and they are expressing frustration.
Remain calm, listen attentively, apologize sincerely, and offer solutions.
Impulse sales encouraged by visible, accessible, and fragrant flowers
What is Walk-In sales?
A bouquet is $35.00 and your sales tax rate is 8%. What is the total cost?
$37.80
Legally required, financial responsibility, and transparency for customers.
Why is important to calculate sales tax?
Greet them with a friendly and welcoming tone.
What is the first thing you should do when a customer enters the store?
A customer is purchasing a bouquet for a special event and expresses interest in other products like vases or gift cards.
Recommend additional products politely and without being pushy. Emphasize offering related items to enhance the customer experience and highlighting any deals or promotions.
Ordering available 24/7
What is internet sales?
If an arrangement is $300 and the sales tax rate is 5.50%, what is the sales tax the customer would be paying?
$16.50
Roads, schools, and emergency response
What does sales tax fund?
It shows respect, builds trust, and makes the interaction feel more personal.
Why is it important to maintain eye contact when speaking with a customer?
A customer asks why your product is priced higher than similar items at a competitor’s store.
Confidently explain pricing by focusing on quality, unique features, and value.
Phone sales and walk-in sales
What type of sales do most florist offer?
A customer buys 3 items:
Item 1: $12.50
Item 2: $8.00
Item 3: $5.75
The total price including tax is: $27.83.
6.25%
What is the sales tax rate in Texas?
Politely let them know you’ll find out the answer or direct them to someone who can help.
What should you do if you don’t know the answer to a customer's question?
A customer emails about an issue with their order or delivery.
Craft a polite and professional response, apologizing for the inconvenience and offering solutions.
1-800-Flowers
What is a company that does internet sales?
A customer’s total bill (including tax) is $108.00, and the sales tax rate is 8%.
What is the price of the item before tax?
The price before tax is $100.00, and the sales tax is $8.00.