CURRENT BUSINESS
Majority of business we do today
What is Workforce Management?
Move, add, change, delete
What is MACD?
2%
What is the current rebate given?
VP of AS
Who is Bryan Palma?
Start of Cisco Fiscal Year (First Quarter)
When is July 30, 2018?
Focus on understanding and forecasting the workforce needed
What is Demand Planning?
Personal relationship, kudos, spot awards, reimbursement for certifications, team building
What is How we impact the contractor experience?
Our current rate is 89% which translates to tenure in days of 694
What is our retention rate?
VP of TS
Who is Joseph Pinto?
No solicitation
What are the Rules of Engagement?
The responsibility of managing individual goals and measures and aligning them with program goals
What is Performance Management?
Identify, assess and execute
What is the process of intelligent automation?
An academic platform that we invest in and supply to all of our contractors
What is Apex University?
New leader of Customer Experience
Who is Maria Martinez?
Consists of: Physical, Data Link, Network, Transport, Session, Presentation and Application
What is the OSI 7 Layer Model?
As part of our workforce management model, we provide a comprehensive platform that enables the consultants to quickly ramp-up and enhance existing skill sets, as scope and technology changes occur, and/or for personal professional development
What is Training and Development?
Demand Planning
Background checks prior to end client qualification
Equipment ordering and provisioning
End client credentialing
Initial training completed prior to day 1 at Cisco
What is Time to Productivity?
Major markets for Cisco are RTP, Austin and San Jose. We have capabilities in all major markets and recently expanded to Krakow, Poland
What is our current Geographic Footprint?
This group does managed service, 24/7 proactive monitoring and incident restoration
Who is CMS?
CEO of Cisco
Who is Chuck Robbins?
Providing the optimum candidate solution to the customer in a timely manner for the most effective cost point
What is Sourcing and/or Recruiting?
Apex has recently developed its 16th skill-based practice group to help our clients understand and capitalize on opportunities to deploy these next-gen technologies. We expect the market for skills in these areas to grow from $8 billion to $47 billion by 2020, and we are well positioned to support Cisco’s leadership in these fields
What is How we’ve reacted to shifts in labor/innovation in technology?
After evaluation of our capabilities, risk of doing business, and cost effectiveness including agreeing to rebate
How were we selected to be a part of the SPVP?
Supports 180 countries and 17 languages out of 24 facilities
What is the TAC?
Kepner Tregoe
What is TAC's troubleshooting methodology?