Friday, Saturday, Sunday and Holiday Reconnects
This is required before you offer an after-hours reconnect to a customer
What is manager of help desk approval.
These two states are waiving reconnect deposits for all residential customers.
What are California and Washington
These two collection actions are the only actions that have sub statuses.
What are FFN & CUT?
When a customer has been disconnected for non-payment, you must use this process in CES to provide a reconnect quote.
What is the Reconnect process?
Once a customer chooses to declare prior obligation, the customer is no longer eligible for these.
What are payment plans?
The option to select an after-hours reconnect on the negotiate screen in CES is only available during these times.
What is outside of business hours or during after-hours?
In this state, the reconnect fee is waived automatically by CES for all residential customers.
What is California?
You take this action if the customer calls on a CUT Printed and the collector is at the site.
Give the customer a reconnect quote while the collector disconnects the service.
You must always take this step with the dollar amount when you are providing a reconnect quote to a customer.
What is round up to the nearest dollar?
With current protections in place, a WA residential customer who declares prior obligation can get their power reconnected for this cost.
What is for free?
This work request is created by the system when you choose an after-hours reconnect.
What is an RPM?
These two states have weather and air quality moratoriums as part of their customer protections.
What are Oregon and Washington?
These 2 collection actions have misleading names and are created by the system to give the customer more time to pay their balance before they are assigned to a collection agency.
What are PCL & LT2?
You choose this call back option if the customer has already made payment and is calling back to report the payment and get the power reconnected.
What is Quote Call Back Required
When a customer declares prior obligation, the system creates this new section of the account # automatically in the background.
What is a new account sequence?
An after hours work request is created by the system during both of these processes.
What are Reconnect and Connect?
For Oregon Tier 3 LID customers, any reconnect fee after the first 2 must be handled in this way.
What is manually waived?
This Collection action, while not a CUT, indicates that the power has been turned off for non-payment, but the account is still active.
What is DVR?
This deposit alternative is not available to customers who have been disconnected for non-pay.
What is Letter of credit?
Once a customer declares prior obligation, the balance they owed when they were disconnected for non-payment becomes this type of debt.
What is un-collectable debt?
If a customer calls in for a reconnect at 3 PM on Friday, the reconnect goal will be this.
What is 3 PM Saturday?
When processing a Washington residential reconnect, you must take these extra steps.
What is manually determine the reconnect quote amount minus the reconnect fee, waive the fee and create the payment plan if necessary.
In these two states, the earliest possible disconnect date is determined year-round by when an FFN is delivered to the site.
What are Washington and Wyoming?
Take these 3 steps when negotiated a reconnect payment with a customer.
What is:
1. Ask for the total balance plus the deposit and reconnect fee
2. Ask how much they can pay
3. Then provide the minimum quote amount.
To waive prior obligation means that the customer is waiving their right to do this.
What is not pay their prior obligation debt?