Communication
What are three elements of the communication process?
Receiver, sender, decoding, encoding, message, noise, channel...
Mention three types of barriers.
Channel, personal, psychological, cultural, perceptual, etc.
What are transitions in a speech?
Connectors that establish the flow of the speech.
What is leadership?
Leadership is the accomplishment of a goal through the direction of human assistants.
What are two types of letters used in workplace communication?
Application, Apology, Compliant, Invitation.
Mention and describe one type of verbal communication.
Interpersonal, intrapersonal, small group, public...
Mention three factors that can influence perception.
Gender, age, culture, religion, beliefs, relationships with others, etc.
What are the four main types of speeches?
Informative, persuasive, impromptu, demonstrative.
What is the difference between group work and team work?
In a group, the work that we do or don't do affects others (it's more collaborative); while in a team, we can not work and the goal is still met.
What are the two most important channels for workplace communication?
Face-to-face and e-mail.
What is miscommunication? Give an example.
It is a failure in the communication process.
Give an example of a situation where there is a channel barrier.
(Answers will vary)
What are the three parts of a speech and what do each include?
Introduction (attention grabber, states opinion), Body (main ideas), Conclusion (summarize the body, lasting impresion)
What are two characteristics of a transactional leader?
Use of a reward system, “management by exception," clear hierarchy and roles, focus on expectations and performance, emphasis on exchanges between leader and team members, rely on established rules.
What is the difference between a resume and a CV?
A CV is more international and complete; a resume is more targeted to a specific job an shorter.
Mention and describe three types of non-verbal communication.
Haptics, proxemics, chronemics, environment, personal appearance, etc.
What is perception?
It's how we make sense of the world around us.
What are the four fundamentals of speech we studied?
Knowing your audience, engaging your audience, using public speaking techniques, overcoming stage fright.
What is the difference between an autocratic and a democratic leader? Mention two characteristics of each.
THERE'S NOT ENOUGH SPACE FOR ALL OF THEEEMMM!! :'(
Why do we need to assess our communication and how often should we do it?
So we can improve our communication with our coworkers as well as working on our areas of opportunity. We should do it at least once a year or once every period.
How much of our communication is non-verbal?
65%
How do we avoid miscommunication due to perception?
Avoiding labels that generalize, drawing a line between inference and reality, using verbal communication when needed, giving immediate feedback...
What is speech and what type of communication is it?
The power of communicating or expressing thoughts when speaking. Verbal group/public communication.
Mention five leadership styles and a characteristic of each.
Charismatic, Laissez-Faire, Servant, Autocratic, Democratic, Transformational, Transactional, Situational... (Strategic, Coaching, Bureaucratic, Pacesetting)
What are six aspects of workplace communication?
Clear, Timely, Active, Open, Consistent, Adaptable, Respectful, Empathetic, with an Objective.