Notice
What is a warning?
Warning on your speeding and not a violation.
What is AEIOU?
How do you start notes?
Aware, Declined, Explained
Can a receipt be sent to me after payment?
What does the website secure.speedviolation.com provide?
Affidavit, notice, payment option, and video/images
What do you say to a customer if they're being offensive?
"Please refrain from yelling/swearing or I will have to disconnect the call."
What seach status do we use?
All status
What needs to be provided on the check when mailing in payment?
Total amount, violation #, and who it's issued to
Can we search violation with partial plate #?
Yes but with an asterisk symbol (*)
Whose signature appears on the citation?
Certified peace officer
When customer needs to be acknowledged and heard, what is their condition?
Insistent
What are the 7 sections on redcheck?
Search Criteria, Violation Status, Location, Municipality, Registered Owner, Violation & Vehicle, Notes
Can an RO pay with anyone's credit card?
Yes
How did the system know I was speeding
What is the redspeed phone number?
833-917-7333
When customer is offensive, what do they need and how do you respond?
How to find the DATE ISSUE without using Case History?
In Viol/Vehicle section under Status
What additional amount of processing fees may apply?
$25
How will I know the school zone hours?
Per municipality enforcement calendar
What is information is provided on the section under the image?
Site code, date, time, speed, speed limit, lane #, device ID, and address
When do you apologize responsibly?
When handling difficult conversations
What are the 11 sub-sections under the Violation/Vehicle section?
Violation #, Plate #, Make, Model, Color, Year, Vin #, Status, Speed, Tag Expire, Type
What is required in the redcheck notes for cc payment?
assisted with cc payment, card type, first and last 4 digits of cc, confirmation #, phone number, name
When did the program start?
October of 2019