Enshallah
Describe how supervisors should behave.
a. Belittle the team in front of each other
b. Be aware of their actions and the impact they have on the team - role model behaviour
c. Use the 'my way or the highway' approach
d. Take credit for the team's work
b. Being aware of their actions and the impact they have on the team - role model behaviour
Which one is NOT a form of face to face verbal communication?
a. Interviews
b. Team Meeting
c. Annual Reports
d. Discussions
e. Appraisal Meetings
c. Annual Reports
What is the ability to understand & experience the emotions of others (aka, putting yourself in the emotional shoes of others)
a. Sympathy
b. Empathy
c. Logic
d. Self-awareness
b. Empathy
Feedback has been described as the sharing of observations about job performance or work-related behaviours. Which of these best describes the recommended directions in which feedback can be productive?
a. Downward or laterally (with a colleague).
b. Downward to someone who reports to you.
c. Upward, downward, or laterally.
c. Upward, downward, or laterally.
In order for an employee to be successful in a department/organisation or business, he/she must learn to_______
a. know who is the boss
b. be nice to senior management
c. build relationships
d. do their work and keep quiet
c. build relationships
Which one is an activity that supervisor must perform when preparing PDPs and coaching?
a. Keeping the employees motivated
b. Making sure tasks are performed they way they want them to be performed
c. Telling employees how to finish the PDP quickly
d. Working with employees to set SMARTER goals
d. Working with employees to set SMARTER goals
This management function that involves analysing information, setting goals, and making decisions about what needs to be done.
a. Staffing
b. Implementing
c. Controlling
d. Planning
d. Planning
Which skill is the most important to ALL management levels?
a. Technical Skills
b. People Management Skills
c. Ideas and Conceptual Skills
d. Having a huge EGO
b. People Management Skills
The way in which you communicate with others...
a. has no effect on the way in which they respond to you
b. has a direct effect on the way in which they respond to you
c. effects how you are viewed and stereotyped as a supervisor
d. reveals what you think about the organisational chart
b. has a direct effect on the way in which they respond to you
We all recognise that there are times when giving feedback isn’t advisable. Which of the following is a true statement?
a. DO NOT give feedback if either or the receiver is too emotional to handle the process.
b. DO NOT give feedback if you’re not prepared to receive feedback in return.
c. DO NOT give feedback if you want to get back at someone for being honest about your performance.
d. a and b
d. a and b
Formal communication can be best defined as including:
a. Conversations, grapevine and gossip.
b. Colloquial language and relaxed tone.
c. Symbols and abbreviations.
d. Speeches, meetings and documents that use correct language.
d. Speeches, meetings and documents that use correct language.
SMARTER stands for:
a. Specific, Manageable, Achievable, Realistic, Time-bound, Evaluate and Review
b. Specific, Measurable, Achievable, Realistic, Time-bound, Evaluate and Review
c. Special, Measurable, Achievable, Realistic, Time-bound, Evaluate and Review
d. Special, Measurable, Achievable, Realistic, Task-bound, Easy and Review
b. Specific, Measurable, Achievable, Realistic, Time-bound, Evaluate and Review
What is the best reason for setting a goal for your team?
a. You are bored with the way things are.
b. You want to improve the team's skill set, interest and ability to take on new challenges in preparation for succession planning.
c. Other supervisors are doing this and their teams like it.
d. You want to show the CEO that you are organised and can achieve the department and individual KPIs.
b. You want to improve the team's skill set, interest and ability to take on new challenges in preparation for succession planning
Which one is the correct statement for a specific and measurable goal?
A. I want to lose weight by next year
B. I will weigh 135 pounds by 4th July 2020
C. I think I can loose weight someday
D. None of the above
B. I will weigh 135 pounds by 4th July 2020
What is delegation?
a. The act of copying something
b. Destroying something
c. The distribution of work
d. Giving away problems
c. The distribution of work
Individuals are often promoted because of their technical expertise, when the needed skills are managing people.
True
False
True
Which leadership style allows the most freedom to subordinates?
a. Autocratic
b. Democratic
c. Laissez Faire
d. Transformational
c. Laissez Faire
The following are all stages in team development according to Tuckman except?
a. Norming
b. Performing
c. Storming
d. Transforming
e. Adjourning
f. Forming
d. Transforming
Dr Bruce Tuckman published his Forming Storming Norming Performing model in 1965. He added a fifth stage, Adjourning, in the 1970s.
May and Saeed are both supervisors at Borouge. May has written a memo to Saeed regarding a shipment of printer cartridges. This is an example of
a. Vertical/internal communication
b. Horizontal/internal communication
c. Formal/vertical communication
d. Oral/internal communication
b. Horizontal/internal communication
Which of these is a reason people won't delegate?
a. Fear of losing their authority
b. Scared that their job will then be 'on the line'
c. Don't want to train people in case they can do it better
d. Fear of success for the individual and the department
e. All of the above
e. All of the above
Talal's employees accomplish the tasks he assigns to them because they respect and trust him. When he gives them feedback, it is one way; from him to the team.This is an example of
a. great feedback
b. feedback from one perspective
c. two way communication
d. feedback that should be encouraged
b. feedback from one perspective
Your manager returned from the conference and told you to retype PowerPoint slides from a session she attended and to put her name on them for her presentation to an executive committee next week. She did not tell you to credit the original author. You suspect that she simply picked up the slides at the conference and is asking you to help her plagiarise the presentation. What do you do?
a. This sounds fishy. You should refuse to retype the slides and report the situation.
b. Maybe the manager does have permission but did not bother you to inform you. Before you pursue the issue with a high authority, ask the manager if she has gotten permission.
c. Go ahead and type the slides. It is none of your business and you are not liable for the copyright infringement of your manager.
d. Contact the author of the slides yourself to confirm that your supervisor has permission to use the slides.
c. Go ahead and type the slides. It is none of your business and you are not liable for the copyright infringement of your manager.
The stages of team development was developed by:
a. Maslow
b. McGregor
c. Belbin
d. Tuckman
d. Tuckman
The Team roles theory is developed by
a. Tuckman
b. Belbin
c. Adair
d. Hershey and Blanchard
b. Belbin
Dr Meredith Belbin and his team discovered that there are nine clusters of behaviour - these were called ' Belbin Team Roles'
There are 3 action oriented roles - Shaper, Implementer and Completer Finisher; 3 people oriented roles - Co-ordinator, Teamworker and Resource Investigator and 3 cerebral roles - Plant, Monitor Evaluator and Specialist.
What is the ability to begin or carry out a task or plan without being told to do so?
a. enthusiasm
b. honesty
c. initiative
d. inspiring
c. initiative
Which of these is an example of bad delegation?
a. Delegating important, confidential and vital tasks
b. Delegating tasks that can be done by anyone
c. Delegating tasks to someone who needs to be up-skilled
d. Delegating only simple yet important tasks
a. Delegating important, confidential and vital tasks
Predicting what the speaker will say is what?
a. Barrier to active listening
b. Type of active listening
c. Knowing the topic of the message
d. Knowing your speaker
e. Being able to read minds
a. Barrier to active listening
What is a good measure of how managers and supervisors manage their emotions and are aware of the emotions of others?
a. Intelligence Quotient
b. Cultural Quotient
c. Artificial Intelligence
d. Emotional Intelligence
d. Emotional Intelligence
Performance evaluation and 360 degree feedback is an essential process. How do most leaders best describe it?
a. Something they wish they could avoid altogether
b. Be well prepared to deal with their own performance but wish it was easier to give feedback about subordinates and peers
c. Always be prepared to defend their argument; no matter what
d. No need to prepare; I am the leader....after all!!
b. Be well prepared to deal with their own performance but wish it was easier to give feedback about subordinates and peers
What is stress?
a. The body's way of hurting itself
b. A reaction of the body and mind to a challenge or threat
c. Something that is made up in the mind
d. All of the above
b. A reaction of the body and mind to a challenge or threat