Show:
Checking Accounts
Savings Accounts
CDs/Money Market
Credit Cards
Convenient Services
100
What checking accounts offer non TD ATM fee waivers?
Relationship & Premier
100
What qualifies a Relationship Savings for a rate bump?
Linking it to an eligible TD Checking account
100
Which type of CD allows for one full or partial withdrawal each year without penalty?
Step Rate
100
What is the annual fee for a TD Easy Rewards Credit Card?
n/a
100
If a customer cannot verify a recent transaction, what service/s can we offer to make their banking easier (at least 2)?
IVR, OLB, TD stores
200
What checking accounts offer free check reorders?
Relationship & 60 Plus
200
What type of savings account waives the monthly maintenance fee if the customer is under 18 years old?
Young Savers
200
Minimum opening deposit for a CD?
$250
200
True/False: 0% introductory APR on balance transfers for 18 months.
False, 12 months
200
Name at least 3 ways customers can avoid OD fees:
Savings ODP, keeping a check registry, managing their account/s through OLB, using the mobile app on the go, making an online transfer from another existing TD account by 11pm, making a cash deposit in the ATM or at any TD store by 8pm
300
Provide at least 4 features of all TD Checking accounts
Free TD ATM use, Mobile deposit, Mobile banking, Online Banking, Bill Pay, VISA debit card
300
Name at least 3 ways to have the maintenance fee waived for a simple savings account?
$25 recurring monthly xfer, student, 62 and over, maintain balance of $300, set up as IRA
300
Which type of account is limited by Reg D but allows for check writing?
Growth Money Market
300
What ways can you redeem your points (3 ways)?
Cash back, electronics, gift cards, travel rewards
300
Our customer has a Convenience Checking account, only writes rent checks once a month, and is not happy that he must pay at least $11.95 for an order of checks. How can we help?
Online bill pay
400
What makes a customer eligible for a Student Checking account (2 requirements)?
Under 24 & FT student
400
Which two savings accounts have no minimum balance or maintenance fee?
Holiday & Club
400
How long does a customer have after the maturity date of a CD to change the term?
10 calendar days
400
True/False: There are no point caps, points do not expire.
True
400
Our customer's business requires frequent travel, mostly outside of the TD footprint, and is paid mostly by checks. What service/s do we offer to make our customer's banking more convenient?
Mobile deposit
500
Which account waives the transfer fee for moneyline and Savings ODP?
Student
500
What does Reg D limit and what is the transaction limit?
Electronic transfers, 6
500
Name one of the three qualifiers for an additional rate bump for the Growth Money Market account?
Balance grows at least $50 each statement cycle, linked to qualifying TD Checking account, a recurring transfer from another TD account is completed
500
How are points earned?
1 point for every $1 spent
500
Our customer's car broke down on the side of the road with only $30 in their Simple Checking account, $10 in cash, and the tow truck driver is requesting $55 to move the car. What service could this customer have benefitted from?
TDDCA