Fees
This is a credit that reduces the Program Fee and is based upon 12b-1, service fees, shareholder accounting fees, and Edward Jones Money Market revenues received on holdings in the account.
Fee Offset
What section of Account Dashboard will show us the status of an Advisory account?
The Summary Section
Branch is confused about the various platform minimums
What resource will you will to assist in addressing their questions?
WEB160372- Required Account Minimums
WEB5100727- Required Account Minimums Adv
What is Account Portability?
Changing the account type while keeping the account number.
The branch has called in and they want to know when the new UMA account will activate, they have scanned in all the docs and it is full funded with a check they just added?
WEB5045139- The activation is overnight and it will take 1-2 business days for the overlay manager to place buys.
This is given to the client as a credit against their Program Fee when they paid a sales charge on a mutual fund bought/sold within the last 2 years and then transfer to an Advisory account?
Fee Reduction
What section of Account Dashboard will we use to change the portfolio objective on an account?
Client Mapping
A new FA is calling you and she wants to learn about UMA accounts?
WEB167684
Will SMA's sell if you do portability from a UMA account to a GS Flex account?
GS Flex accounts, can hold stock, etf's, mutual funds, bonds, and cd's, so no an SMA would not have to be sold.
If the branch plans on funding a UMA account at different times and they want the Overlay Manager to wait for the account to be fully funded, what should they do to halt that trading?
Use the UMA Account Activation Special Consideration Form Message
What is the maximum fee discount that can an FA can provide without home office assistance?
20%
What section of the account dashboard will show us alerts on the account?
The review section, is where you can see alerts on the account.
The branch is calling and they want to know what the Overlay Manager does in a UMA account?
WEB167604
What Web page should a branch look at to understand what happens to investments when they are removed from a UMA account to a Select account?
WEB102468- Which assets can be removed from the Advisory Platform
The branch wants to know why the UMA account activated before it reached the amount on the proposal?
The account will be activated once it meets the minimum of the model selected or it meets the minimum of any applicable SMA minimums.
What makes up the fees in a UMA account?
Program fee, Portfolio Strategy fee, and SMA Manager fees
Which section of the account dashboard shows what SMA Restrictions are on a UMA account?
The Summary Section on the account dashboard
The FA wants to dig deeper into the tax management strategies in the UMA account?
WEB565288
The branch calls and they want to know what to do, they have a message on the account dashboard that says Account Under Review?
The documents for the account are being manually reviewed by Investment Advisory Field Supervision.
The branch calls in and the UMA account has been in active status for a few days but all the investments haven't been bought into?
Depending on the assets, it can take 1-10 business days WEB5045139
What is the maximum fee discount Adv Home Office associates can give an account?
Knowledge Article 000002662- 30% for an account with at least $10 million
Where can you find when the UMA account had it's last rebalance?
Use your communication screen msgs,a,account#
The branch needs help finding the Research Model Sheets for UMA accounts?
WEB051444
The branch wants to know why the full trade authorization was removed from the account when they did portability to a UMA?
Full trade authority is not allowed on a UMA account, they will need to get ADVAUTH on WEB562998
The branch has scanned in all the documents but the dashboard still says open, their are no messages?
That is a good thing, the Client service agreement is probably under review by Investment Advisory Field Supervision, that can take up to 48 hours, keep an eye out for an fspend.
Look on the Account Dashboard in the upper left hand corner, it may say Account Under Review