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Credit Cards
Debit Cards
Loans
Mortgages
Trainers Choice
100

When taking a payment, you enter this in the check number field when a client does not have a check number.

What is 01?

100

The window of time we can dispute a transaction.

What is previous 60 days?

100

The order in which a payment is satisfied.

What is late charges, interest, principal and escrow. (If late charge is showing on the bill)

100

A loan that is broken down into scheduled payments and applied to the principal and interest. At the beginning of the life of the mortgage, the majority of the payments go toward the interest. At the end of the life of a mortgage, the majority of the payments go toward the principal.

What is an amortized loan?

100

Ways to identify a client has a private banker. 

What is

  • Alert Messages
  • First Force Banner
  • Under the CIF user defined tab
200

A card closed at the banks request can be reinstated within 30 days when the client takes these steps. 

Make a sufficient payment and provide proof of payment

200

Set by Visa and is used to determine how “risky” a transaction may be.

What is risk factor?

200

The duration a payoff quote is good for.

What is 10 days?

200

Escrow is made up of this. 

What is

  • Hazardous Insurance
  • Private Mortgage Insurance
  • Property taxes
  • Flood Insurance
200

This can be done if a client makes a large principal curtailment on their mortgage and they would like to reduce the amount of their monthly payment.

What is a mortgage payment recast?

300

The cash advance daily limit.

What is $5,000?

300

The tasks in Visa DPS that require failsafe.

What is

  • Travel alerts
  • Lowering Risk
  • Activating a card
  • Ordering a new card
300

This is needed to refund a late fee.

What is a Service First ticket?

300

The Mortgage Department determines an escrow shortage by calculating this. 

What is

  • How much was paid over the last 12 months
  • How much is projected to be paid out over the next 12 months
  • Adds a 2-month cushion.
300

This is given when a client establishes a regular transfer for their loan payment. Canceling the AFT may result in higher monthly payments.

What is preferred Interest Rate?

400

A client must make a payment within this many days of their due date to avoid a late fee. 

What is five days from the due date of the statement? 

400

The information needed to place a travel alert. 

What is 

  • Where they are going
  • A good phone number
  • The debit card number
  • Their name
400

A payment to be made at the end of a loan term to pay any remaining balance, typically more than any previous payment.

What is a balloon payment?

400

To cancel Private Mortgage Insurance, the client will need to:

What is 

- Send in a written request (letter, email, just not over the phone) to Mtg Servicing

- Pay for an appraisal

- If it's within 2 years, it must be at 80% LTV

400

The information needed to fully verify a business credit card holder.

What is

  • Card Holders first and last name
  • Full Credit Card number
  • Recent Transaction OR Current Balance OR Payment due amount OR Amount of recent payment.
500

The reasons you would need to submit a Service First ticket. 

What is

  • Travel Alerts
  • Increase Cash Advance Limit
  • Ordering a new Credit Card
  • Research Requests
  • Adjustments
500

The requirements to rush a debit card. 

What is

  • Must order the card and then submit a Service First ticket to rush the card
  • Can’t be sent to a PO Box
  • Must have a signer present to receive the card
  • Must have Supervisor approval to rush a card
500

The steps a business client should take to grant someone else access to get information on their loan.

What is go into a banking center and speak to a banker or write a notarized letter on business letterhead and mail in the request?

500

This is processed and mailed out seven days after a mortgage payoff. 

What is

  • Client will receive their Paid Loan Note
  • Client will receive a Payoff overage check which can include escrow funds, if applicable
  • County Recorder will receive the Satisfaction of Mortgage notice
500

The criteria that must be met for a secured card to be changed to a non-secure card. 

What is 

  • The card has open/active for a year
  • There are no delinquencies in the past 12 statement cycles.
  • The client’s credit score is 660 or greater.
  • The card must be in good standing for at least 12 months