Pay & Benefits
What is the standard hourly pay rate for caregivers?
$23 per hour.
What two components must be completed before a caregiver can legally work in California?
Live Scan fingerprinting and HCA certification (both must be completed).
What should a caregiver do first during a serious medical emergency (e.g., chest pain, stroke symptoms)
Call 911 immediately.
What is the hourly rate range for home care services?
$38–$52 per hour (internally averages around $49).
Who is responsible for maintaining and updating the care plan?
The Care Coordinator
How do caregivers access paystubs and payroll information?
Through iSolved PeopleCloud.
How many initial training modules are required for California caregivers?
11 modules.
After a client falls, what are caregivers strictly prohibited from doing?
Lifting the client. (Guide them onto their hands and knees (all fours), bring a sturdy chair, and allow them to use their own strength to pull themselves up. Caregivers are never allowed to lift the client. )
Can caregivers administer medication? What are they allowed to do?
No. Caregivers may provide medication reminders and assist with opening bottles but cannot administer, organize, or crush medications.
This is the address of the Amada Senior Care – East Bay office.
5167 Clayton Rd, Suite B, Concord, CA 94521
How is sick pay accrued?
1 hour of sick leave for every 30 hours worked.
How many hours of annual training does California require, and how many does Amada require?
California requires 5 hours annually. Amada requires 11 hours annually and offers up to 55 hours of in-depth training.
What documentation is required after a medical emergency?
The caregiver must document the incident, including time, actions taken, and communication with emergency services and the agency.
This policy requires clients to cancel at least this many hours in advance to avoid charges.
24 / 48 hours
Caregivers must be able to lift up to this weight with or without accommodation.
50 pounds
What is the IRS mileage reimbursement rate when caregivers drive their personal vehicle?
$0.725 per mile.
What happens if a caregiver’s HCA certification expires or is not completed?
The caregiver becomes ineligible to work and cannot be scheduled.
This law protects client confidentiality and health information.
HIPAA?
Do we offer live-in care?
No. We offer 24/7 care but do not provide live-in care due to legal risks.
If a caregiver waits at a client’s home with no response, they must wait this long before leaving.
30 Minutes
This app allows caregivers to access instant pay after setting up iSolved.
Zayzoon
This platform is used for caregiver training modules.
CaregiverList
This service provides 24/7 nurse support for workplace injuries
Nurse On Call Triage (NOCT)
What is the process for matching a caregiver with a client?
Matching is personalized. We evaluate the client’s level of care needs and required experience (such as memory care or bedbound care), then consider the caregiver’s experience and personality to ensure a strong relationship and proper fit.
This happens if a caregiver works between clients within policy guidelines.
What is inter-visit travel pay (time and mileage)