Sales
I am responsible for creating Platform Sales Solutions
Who is the Solutions Engineer?
I manage the Customer QBRs, Customer Planning motions, and CSPs
Who is a Customer Success Manager (CSM)?
I lead the development and measurement of targeted account-focused programs in collaboration with account-based sales and industry marketing teams in an assigned region and industry segments
Who is the Account-Based Marketing Manager?
My primary role is to resolve technical support cases
Who is a Technical Support Specialist (TSS)?
I monitor industry trends, competition, and customer needs and translate these insights into plans.
What are Industry Strategy teams?
I work in inside sales and I am responsible for new and expansion business in Strategic Territory Accounts
Who is the Strategic Territory Sales Rep (STSR)?
Come to me if you have a customer asking for insight into Build's roadmap.
Who is the Construction CSM?
I play a critical role in crafting compelling narratives, launching new solutions, and accelerating customer adoption though effective marketing strategies and content creation.
Who is a Product Marketing Manager?
DAILY DOUBLE!
This team works with internal teams and external customers and is responsible for managing complex account escalations, identifying system issues, and driving solutions
Who is the Customer Advocacy Team?
I define and execute product strategy and roadmaps for new and existing offerings
Who is the Product Manager?
I develop and grow channel accounts through strategic planning, sales support, and market development
Who is the Partner Manager?
I engage with strategic accounts close to when their contracts are set to expire.
Who is a Renewals Executive?
This team is responsible for managing Autodesk’s Certification and Learning Partner programs
Who is Autodesk Education Experiences (AEX)?
Reach out to me if you have a customer with account related issues - account questions, download assistance, activation support, or contract issues.
Who is Client Services?
This Slack channel is where you will find all product feature updates for our construction portfolio.
What is "#construction-launches"?
Bring me into an account if you need a deep dive on Cost workflows
Who is an ACS Cost Subject Matter Expert? (Chris Fish or Jake Williams)
DAILY DOUBLE
I deliver product coaching for Premium Plan customers
Who is the Product Technical Account Specialist (PTAS)?
We are responsible for developing broad marketing strategies to create awareness and interest in products or services across international markets.
Who is the Global Demand Generation team?
Your customer receives Error -15.570.0 “Network License Not Available" and brings the issue to your attention. To what team do you route them?
Who is Install & Licensing?
(and have them create a ticket!)
This prefix denotes a Slack channel dedicated to providing answers to ACC product questions, best practices, and workflows.
What is "#acs-productqs-xxxxxx"?