MOD
What does MOD stand for?
Manager on Duty
True or false: accessories and underwear are allowed in the fitting rooms.
False, we must tell them we can hold them at the counter until they are done trying on.
What is the proper way to sort replenishment into bins?
Sort by category.
When do we have to complete the monthly audit by?
The second week of the month.
Aeropostale started as a brand in Macy's. What year did Aeropostale debut in a stand alone store?
1987
What are the 3 zones that associates should be in?
Front of store, fitting rooms, and cash wrap area.
Are we allowed to watch over customers bags at the cash wrap if they ask us to?
No, we must inform them that we do not have the resources to watch over their personal belongings due to the busy store atmosphere.
What are the 3 floor plans that you would typically see at Aeropostale?
Lifestyle, Classic, and Studio.
Where can you find the Emergency Preparedness Guide, the HR Hotline, and other information regarding the safety of the store?
In the bathroom and on Yoobic.
Where was the first Aeropostale located and is it still around today?
California and no.
What should we do to get the associates "party ready" before their shift?
Check them in on our daily goals, tell them where we are with our goals, have goals set for them, and zone them.
If we don't have something in stock, what are the two things we can offer the customer?
Ship to address and calling a near by store.
If you want to know if something is folded or hung, but you don't have next month's floorset yet, what do you look for to find the answer?
Merchandise Checklist found in Yoobic.
What is a focus store?
A focus store is a store that is over 2% in shrink compared to last year. They must complete extra things to get it in order and a secondary inventory takes place.
Aeropostale was the most profitable in 2011 with annual sales of $2.4 billion. How many stores were operating back then VS now?
Over 900 stores in the US and Puerto Rico in 2011 and around 500 stores now.
True or false: We should do light tasking when customers are in the store.
True.
A customer wants to know what is our best selling item in the store for their child. Where can you find our top selling categories?
In Aeronet, store department flash.
What does I.S.O.S stand for and how do we use it?
In stock, out of stock. It is used as a tool to audit the sales floor vs what is in our backroom. You take a size in an item from the backroom and check to see if it's on the floor.
What are the top 5 shrink categories?
Graphics, Denim, Shorts, Fleece, and Outerwear.
True or false: Aeropostale had a secondary store that sold surf and skating clothing called Jimmy'Z.
True, they closed all 14 locations in 2009.
What are the 5 selling strategies?
Greet with a promo, ask open ended questions, recommend additional items, follow up in fitting rooms, wrap it up and capture.
What are our 5 values?
Stronger Together, Brand Driven, Consumer Focused, Forward Focused, and Everyone Belongs
At Aeropostale, we have "popular store groups" to determine what product we receive based on our volume, capacity, and what product does well in our store. What are the 4 out of 9 groups we are apart of?
Top 400, Top Capacity, Top Fashion, and Top Volume.
What is the definition of shrink and what is our shrink goal?
Shrink is the amount of product we have lost due to internal and external theft, and paper work errors. Our shrink goal is 1.2%
Where did the name "Aeropostale" originate from?
A 1920's French airmail company, which flew mail between South America and France.