Billing
What system is used to view historic BP bills?
Kubra
What is the first step to take when a BP escalates a complaint?
Attempt to de-escalate.
What are the 2 types of meters?
AMI and ERT
What is the hierarchy for the BP business master data?
Business Partner -> Contract Account -> Contract
TCMS
What are the 2 types of charges that a BP is billed?
Supply charge and delivery charge.
What is considered a Reliability concern for the PUCO?
3 or more controllable outages in the most recent 12 month timeframe.
How often do AMI meters read?
Every 15 minutes.
What do you need to verify with every customer if unauthorized by the IVR?
Name, mailing address, phone number, email address, DOB, and Social.
What is the fee for a Special Reconnect Order?
$175
What are the available installment plans for all BP's on 04/20/26?
only 1/6 and 1/9
What is the best way to convey emotions, intentions, and personality on a call?
Voice tone.
What is the meter read code "3" mean?
Walk By (Non-AMI Meter)
What is the first thing you should check once opening a BP account?
Alerts
What is ORES-H mean?
Ohio Residential - Heat
In what sub-work center can you find the next bill date?
Bill District Details.
Can fixing a leaky faucet assist in conserving power?
What does a BP require to get Net Metering?
Solar panels or other renewable energy sources.
What are the 2 types of master data?
Business master data / Technical master data
What department handles nightlight installations?
Construction
What are the consequences for a return check?
A $15.00 return check fee is charged to the account, and the Contract Account will have a 12-month (cash only) block.
What are the The 5 Types of Acknowledgments?
Empathy, Reassurance, Gratitude, Accountability, and Collaboration.
What is the recurring monthly charge for AMI opt-out?
$36.47
Is the authorized party financially responsible for the contract account?
NOPE
What does PUCO stand for? (need exact answer)
The Public Utilities Commission Of Ohio