True/False
Same day Kubra payments can be canceled. (True/False)
True, but Admin call is required.
Cases are handled at the Business Partner level. (True/False)
True
BPs receive 3 warning calls before disconnect, what days prior do they receive those?
10 days, 2 days, and 1 day.
I enable agents to communicate with each other about what they have told the BP. What am I?
Interaction Record
Tell the class your favorite food and why
I would say no wrong answers, but there can definitely be wrong answers here...
The payment methods for refunds are: Any Bank Account, Debit/Credit Card, and Zelle. (True/False)
False! (TRICK QUESTION: only US bank accounts are accepted)
0 hrs, 0 mins are NOT considered outages (True/False)
If a refund exceeds the threshold of $______, it must go through an approval process.
$500
I am Tear Shaped, with a Black "MVLT" tag that has 5 digits on it. What am I?
Street Light (Metered Public Lighting or Unmetered Public Lighting)
I am thinking of an animal, each team can take turns to ask me Yes/No questions until someone can guess the animal right!
A BP on the Electric Do Not Aggregate List cannot have a different electric supplier than AES. (True/False)
False
"A" risk class BP's will receive a past due message on their invoice until they become a "B" or higher risk class. (True/False)
True
Primary wires located on top of the pole, usually carry ______ volts of electricity from a substation.
12,000
I am also known as a "promise to pay". What am I?
Pledge
(NO REPEATS) The category is fruits, each team will take turns saying a fruit. If you say a repeat or take more than 10 seconds you are out. Last team standing wins!
WHO WON???
A PIPP BP is eligible for auto-pay as long as they have a MyAESOhio Portal account AND are enrolled in E-bill. (True/False)
FALSE (PIPP customers cannot enroll in auto-pay, no matter what)
Collections will be suspended for 21 days upon approval of a medical certificate. (True/False)
False (30 days)
Kubra has a $_____ Daily transaction limit per customer.
$10,000
I am the only agreement that guarantees to pay off past due amount If the payments stays current, but I may also be the most expensive plan as I am based on BPs current billing. What am I?
1/6th or 6 month installment plan.
It was 13!
Electric Substations are inspected Bi-weekly. (True/False)
False (monthly)
When reading the first digit of the Receipt Number (REC) 0-Cash 1-Check 2-Cashiers Check 3-Money Order (True/False)
FALSEEEEEE (2 and 3 are flipped)
What are the voltage amounts for a residential device location?
120/240v
I am the rate in which energy is delivered to a circuit. What am I?
Watt
First person to tell me the number of outages on the outage map wins!
SPEEEEEEEED